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KPS Global, LLC, a leader in the manufacturing and installation of Walk-in Coolers and Freezers, is seeking a dedicated Customer Service Assistant to join our team. This full-time, entry-level position is based in our Fort Worth, Texas facility and offers a regular, at-will employment opportunity with no travel required. As a Customer Service Assistant, you will be the frontline of communication with our clients, ensuring that their needs are met with professionalism and efficiency.

Your role will be pivotal in maintaining the company's reputation for high-quality service across the retail food market and industrial applications. Your responsibilities will include handling customer inquiries, providing product information, resolving issues, and maintaining accurate records of customer interactions. You will work closely with various departments to ensure customer satisfaction and will be expected to contribute to the team by bringing a detail-oriented and organized approach to all tasks. The ideal candidate will be able to work in a fast-paced environment, manage multiple priorities, and demonstrate a commitment to continuous learning and improvement. You will be part of a culture that values innovation, creativity, and hard work, and you will have the opportunity to grow professionally within a supportive and collaborative environment. KPS Global is committed to fostering a workplace where employees can thrive and are rewarded for their contributions. If you are passionate about customer service and eager to be part of a dynamic team, we encourage you to apply for this exciting opportunity at KPS Global, LLC.

Required Skills

+ Proficiency in Microsoft Office Suite

+ Strong interpersonal skills

+ Excellent written and verbal communication abilities

+ Capability to thrive in a fast-paced setting

+ Attention to detail and organizational skills

+ Basic mathematical understanding

+ Proficiency in Excel and Smart Sheet programs

+ Quick learner with the ability to adapt to new computer programs

Required Experience

+ Less than 1 year of professional experience

+ Preferred background in construction or related field

+ Extensive experience in customer service roles

+ Experience operating a multi-line switchboard

+ Familiarity with basic math principles

+ Experience working with Excel and Smart Sheet programs

+ Proven track record of quickly learning new computer programs