• IMT Clinical Support Representative

    SUNY Upstate Medical University (Syracuse, NY)


    Job Summary:

    The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.

    Minimum Qualifications:

    Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.

    Work Days:

    Rotating shifts and on-call and weekends/holidays

    Message to Applicants:

    This is a temporary position due to leave.

     

    Recruitment Office: Human Resources