• Technical Support Engineer- Secret Clearance

    Actalent (Morrisville, NC)


    Job Title: Tech Support Engineer - Ft. Belvoir (Onsite)

    Job Description

    We are seeking a Technical Support Engineer/Help Desk to join our team in Fort Belvoir, VA to support a military customer. The role involves developing and managing licensing and software experiences for classified environments, ensuring all software, devices, and products function correctly online.

    Responsibilities

    + Conduct panel interviews to assess potential candidates.

    + Develop and manage licensing and software experiences for classified environments.

    + Ensure software, devices, and products function correctly on the internet.

    + Track requests from initiation to completion using JIRA, with ServiceNow as a backup.

    + Provide white glove service to customers.

    + Maintain data tracking on a weekly and monthly basis for closing out tickets.

    + Engage in hands-on and friendly culture with weekly one-on-one meetings and quarterly gatherings.

    + Support one contract with regular meetings and celebrations.

    + Participate in soft skill trainings, including public speaking.

    Essential Skills

    + Proficiency in JIRA for data tracking.

    + Understanding of licensing support (Cisco or competitors).

    + Help desk experience with a customer-focused attitude.

    + Experience with ticketing systems.

    + Knowledge of routers, switches, networking, and licensing.

    Additional Skills & Qualifications

    + BA/BS degree preferred.

    + Tier 1, Tier 2, and Tier 3 support experience (60%, 30%, 10% breakdown).

    + 2-5 years of experience preferred

    + Relevant military experience will be considered.

    + Salesforce or ServiceNow background for tracking and documentation.

    + DevOps, scripting, or programming experience is beneficial, but not required.

     

    Work Environment

     

    This position is onsite in Fort Belvoir, VA, located south of DC/Alexandria, VA.

    Pay and Benefits

    The pay range for this position is $40.00 - $50.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Morrisville,NC.

     

    Application Deadline

     

    This position is anticipated to close on May 21, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.