• Service Desk Technician

    TEKsystems (Birmingham, AL)


    One of our clients in the Birmingham Market is looking for a couple of Level 2 IT Service Desk Candidates to join their team. This role would be a great way to continue growing an IT career in an environment that could challenge your skills. Ideal candidates need to have 2 to 3 years of IT experience in a helpdesk or service desk.

    Additional details are listed below:

    Description

    Daily Responsibilities

    Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.

     

    Provide excellent customer service.

     

    Must complete time critical assignments on time to meet company goals and customer deadlines.

     

    Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts

     

    Must enter all work into ticketing system

     

    Must comply with all policy and procedures of the company

     

    Complete assigned tasks as assigned by the System Support Manager

     

    Install and configure replacement PCs and peripherals.

     

    Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)

     

    Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.

     

    Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.

     

    Perform on-sight technical PC support for corporate personnel.

     

    Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.

     

    Recommend products as required and in accordance with polices.

     

    Skills

     

    Service desk, ServiceNow, Customer service, Active directory, Office 365, Windows 10, Troubleshooting, Help desk support, Password reset, Hardware, Phone support, Desktop, Ticketing system, Vpn, Application support

     

    Top Skills Details

     

    Service desk, ServiceNow, Customer service, Active directory, Office 365,Windows 10,Troubleshooting,Help desk support, Password reset, Hardware

     

    Additional Skills & Qualifications

     

    One of the key things for the successful candidate to have is the ability to quickly diagnose whether a problem is a quick fix or a complex solution...

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $22.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Birmingham,AL.

     

    Application Deadline

     

    This position is anticipated to close on May 20, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.