• Technical Services Analyst

    Reynolds & Reynolds (College Station, TX)


    Position Description

    Are you seeking a challenging, yet exciting career in the PC\/Server, Networking, and VoIP technology fields? As a Reynolds Technical Services Analyst, you will develop dynamic troubleshooting, problem solving, and customer service skills while supporting a wide range of technologies in automotive dealerships across the country. Technical Services Analysts provide technical assistance to our Reynolds customers and field engineers. They resolve issues with computer systems, voice and data networks, proprietary software, and peripheral hardware in a challenging but rewarding environment. Our Technical Services Analysts develop valuable troubleshooting, problem resolution, and customer service skills.With time and experience, Technical Services Analysts may have the opportunity to participate in career-building projects such as:-\tTesting PC\/Server hardware and peripherals, electronic components, and networking appliances.-\tCreating and modifying technical documents for support staff, installers, and customers.-\tEvaluating new devices to be used with our systems.-\tDeveloping hardware testing and production processes.

    Training

    You will receive comprehensive on-the-job training that appeals to various learning styles. The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs, and the ability to learn by shadowing current Technical Services Analysts.

    Requirements

    Technical experience, whether professional or as a personal interest~^~Problem-solving skills~^~Professional verbal communication skills

    Benefits

    Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work\/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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