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Job Title

Client Operations Manager

Job Description Summary

Responsible for leading a team of facility management professionals focused on delivering services to client locations throughout the United States and Canada. This leader will provide overall direction, coordination, approvals, assigning job responsibilities, and driving operational results for the team.

Job Description

Essential Duties and Responsibilities

+ Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.

+ Design and implement effective onboarding programs to integrate new Team members smoothly and ensure they are set up for success.

+ Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.

+ Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.

+ Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.

+ Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.

+ Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.

+ Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.

+ Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, makes critical judgement calls on behalf of the local leadership team

Qualifications

+ Bachelor's degree in Business Administration or equivalent.

+ 5-7 years of operational management experience, real estate industry experience a plus.

+ Progressive experience in operational and process management.

+ Supervisory experience managing teams of a similar size.

+ Demonstrated ability to manage, motivate, develop, and lead teams, with a focus on fostering professional growth and career development.

+ Strong expertise in designing and implementing onboarding and training

+ programs to support new employee integration and long-term success.

+ Proven success in conflict resolution ensuring a harmonious and productive team environment.

+ Excellent written and oral communication skills to facilitate clear, effective collaboration.

+ Proficient in Microsoft Office Suite.

+ Skilled in planning, organizing, and managing processes to achieve operational excellence and drive continuous improvement.

+ Experienced reading, comprehending, and analyzing operational reports to inform strategic decision-making.

+ Advanced knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and team development, with a focus on retention strategies.

+ Adept at managing employees, delegating workloads effectively, and optimizing team performance to meet organizational goals.

+ Collaborative team player who excels at coordinating time and tasks in a dynamic environment.

+ Detail-oriented with a commitment to accuracy and quality in all aspects of work, including approvals and decision-making.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **[email protected]** . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”