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  • Field Desktop Support Technician- Bilingual…

    OSI Digital (Anaheim, CA)



    Apply Now

    Field Desktop Support Tech- Bilingual in English and Korean

     

    Role: Full Time

    Responsibilities:

    + Desktop support experience- troubleshooting, configuration, software installation

    + Experience with ticketing system

    + Review onboarding requests, review tickets and document issues

    + Adept at M365, Windows, Active Directory, ticketing systems

    + Provide troubleshooting and support to end users on a variety of issues- incidents and problems

    + Provide technical assistance to the customer (Examples)

     

    - Password reset

     

    - Account information

     

    - Case number information

     

    - Adobe Reader issues

     

    - Brower issues

     

    - Technical computer issues

    - Internet connectivity

    + Set up equipment for employee use

    + Image computers using a variety of methods

    + Install and perform minor repairs to computers and peripheral equipment within the office premises

    + Strong networking skills- IDF/MDF, switches, routers, access point

    Experience:

    + 2-5 years of experience in software, hardware and network

    + Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

    + Experience with of Windows, M365, PC and Printer configuration

    + Strong customer service skills, detail oriented, and deadline driven

    + Strong communication skills and client interfacing skills

    + Enthusiastic and willing to take initiative

     

    Powered by JazzHR

     


    Apply Now



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  • Field Desktop Support Technician- Bilingual in English and Korean
    OSI Digital (Anaheim, CA)
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