• IT/Help Desk Support

    Southwest Material Handling Inc (Mira Loma, CA)


    IT/Help Desk Support

     

    Title: IT Support Admin Job Type: Hourly Non Exempt

     

    Department: Information Technology Location: Mira Loma, CA

     

    Supervisor: IT Manager

    SUMMARY

    As the IT/Help Desk Support Admin associate y ou will be responsible for providing support and guidance to users experiencing technical issues related to computer hardware, software and peripherals.

    Responsibilities :

    The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

     

    + Monitor and respond to incoming requests related to IT issues in a timely manner

    + Maintain computer systems and act as support if any system goes down including trouble shooting, diagnosing and resolving the issue

    + Responsible for maintaining PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc) in good working condition

    + Maintain user PCs, including upgrades and configuration as needed

    + Assist with onboarding of new users by setting up workstations and configuring equipment based on internal customer needs

    + Keep inventory of all equipment, software, and license users

    + Install, configure, and upgrade PC software as needed

    + Provide reporting of information as requested within the organization

    Qualifications

    Education/Additional Requirements :

    The ideal candidate will have a demonstrated passion for customer service, strong organizational skills and a desire for continued growth within the role. Must be dependable and reliable in addition to:

     

    + 2+ years of experience in a support role for IT or an Associates degree required; Bachelor’s degree in Computer Science, Business Administration, or related field preferred

    + Proficiency with Microsoft Office 365 and Microsoft SharePoint

    + Networking - working knowledge of WAN and LAN to address network connectivity issues

    + Windows Server knowledge

    + Active Directory knowledge

    + Vonage Phone System (preferred)

    + Cybersecurity best practice

    + Demonstrated ability to multi task and prioritize effectively

    + Strong analytical skills, attention to detail and ability to problem solve

    + Strong organizational skills and the ability to be resourceful

    + Excellent communication skills (written and oral) with the ability to explain technical information in understandable language to nontechnical staff members

    + Ability to work in a fast paced environment

    + Excellent customer service skills

    We value our Associates and offer competitive wages with great benefits such as:

    + Medical, dental and vision insurance

    + Short and long term disability coverage (employer sponsored)

    + Basic Life insurance (employer sponsored)

    + Voluntary Life insurance

    + Flexible spending accounts

    + 401k with a company match of 50% of your contribution (up to 6% of your current salary)

    + Career development opportunities

    + And much, much more!

     

    Wage range DOE: $25 to $32