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The **Route Sales Associate (RSA)** consistently provides route relief and service maintenance across the assigned branch locations and is responsible for providing excellent customer service. The RSA is based in Lake Havasu, AZ, servicing customers from Laughlin, NV to Yuma, AZ. You will be selling and delivering coffee, tea, and related products to customers. When not covering a route, you will be responsible for providing exceptional service and installation of coffee brewing and beverage equipment. You will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

**Typical Work Schedule:** Monday - Friday, 8:00 am – 4:30 pm, on-call required, including rotating weekends

**Travel Requirements:** Driving of 100-mile radius, regional travel required with overnights as needed

Responsibilities

+ Provides route relief and service maintenance, including vacation coverage and open route coverage, for assigned branch locations.

+ Deliver, replenish, and rotate beverage station products on each call when assigned to a route.

+ Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.

+ Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction, efficiencies, and opportunities found while running route relief.

+ Manage invoices, inventory, and collections daily when on a route.

+ Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.

+ Consistently execute “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.

+ Provides customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.

+ Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.

+ Participate in "On Call" service including after hours and weekend schedule rotation.

+ Maintain spare parts and equipment levels and reorders within replenishment guidelines.

+ Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.

+ Participate in the planning, scheduling, and execution of equipment installations.

+ Provide prompt and clear communication.

+ Follow outlined service level agreements for customer programs.

+ Manage and prioritize tasks to meet expectations.

+ Perform other duties as assigned, such as assisting in accounts receivable collections and customer service activities.

+ Perform warehouse duties as assigned, including, but not limited to loading and unloading trucks.

Qualifications

Education & Experience

+ **High school diploma or equivalent required**

+ **Minimum of 1-2 years of mechanical and technical experience required.**

+ **Previous foodservice industry experience preferred.**

+ **Previous electrical, plumbing, HVAC, Tech Meter experience preferred.**

+ **Route delivery experience preferred but not required**

+ **Customer service background preferred.**

+ **Must be able to complete a successful DOT physical, possess a valid driver’s license and clean driving record.**

+ **Able to travel within 100+ mile radius of branch location and regional travel as needed.**

+ **Ability to problem solve and diagnose equipment issues.**

+ **Ability to lift up to 60 lbs. frequently.**

Personal & Professional Skill Sets

+ **Mechanical aptitude with company hardware and software products.**

+ **Uses active listening and communicates effectively with customers and employees.**

+ **Uses sound business judgement and work independently with little supervision.**

+ **Good oral and written communication skills**

+ **Proficient in assessing customer needs.**

+ **Able to be fully supportive and stand behind business goals.**

+ **Readily identifies issues, problems, or opportunities.**

+ **Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.**

+ **Ability to identify new opportunities and proactively work to grow the business.**

+ **Able to build rapport and cooperative relationships with customers and employees**

+ **Use sound business judgement.**

+ **Decision making skills.**

+ **Able to work independently with little supervision.**

Equal Opportunity Employer / Veterans / Disabled

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

+ **In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.**

+ **The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.**

+ **For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.**

**This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.**

Farmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.