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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

**This is Hybrid position and office days are Tuesday, Wednesday, and Thursdays** . In this role as a COBRA Analyst, you will:

+ Perform COBRA administration requirements as your primary responsibilities.

+ Verify COBRA and retiree enrollment status, maintain eligibility databases, and process elections, terminations, and reinstatements in accordance with plan sponsor direction and regulatory guidelines.

+ Address COBRA-related eligibility questions or concerns and make changes to member or client records accordingly.

+ Coordinate updates to client records, including rate or plan structure changes, and ensure accurate downstream system integration.

+ Utilize and interpret proprietary systems and online resources; understand account structures, COBRA contracts, and benefit parameters to address eligibility matters.

+ Ensure all communications involving sensitive member data adhere to HIPAA compliance requirements.

+ Act as the liaison between clients, vendors, and the IT department to define business requirements and identify solutions for non-standard arrangements.

+ Anticipate and resolve issues before they impact service, and approach complex problems with innovative thinking.

Required Qualifications

+ 1 year work experience with COBRA regulations and guidelines

+ 1 year of data entry experience

+ Excellent written and verbal communication skills which demonstrate the ability to interact courteously and effectively with both internal and external customers; skills include listening and comprehension, constructive feedback, spelling, grammar, proofreading, and telephone communication

+ Demonstrated ability to creatively solve problems and create improvements

+ Understands intent/end state and operates with minimal guidance to meet that intent/end state

+ Ability to manage multiple tasks and shifting priorities

+ Ability to manage high work volume and oversee a variety of incoming workflows

+ A team player capable of operating independently when needed

+ Deliver accurate and timely results

+ Follows up as needed to effectively resolve an issue

Preferred Qualifications

+ Experience with Microsoft Word, Excel, Outlook

Education

+ High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.