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Customer Service Representative

Sales & Marketing

Georgia - USA

Posted: 05/08/2025 | Accepting Until: 06/09/2025 | Positions Available: 1

Job Responsibilities

Job Responsibilities:

+ Ability to handle large amounts of incoming calls

+ Identify and assess customers’ needs to achieve satisfaction

+ Answer customer e-mails as required

+ Build sustainable relationships and trust with customer accounts through open and interactive communication

+ Provide accurate, valid and complete information by using the right methods/tools

+ Meet personal/customer service team targets

+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

+ Produce and accept personal accountability for consistently high quality of work

+ Processes transactions such as sales orders, returns and exchanges

+ Follow communication procedures, guidelines and policies

+ Take the extra mile to engage customers

+ Appropriately escalate customer concerns and dissatisfaction(s) to Manager

+ Ensure customer issues are promptly and successfully solved by working with the appropriate departments

+ Accountable for achieving department performance targets and individual goals per performance review

+ Identify continuous improvement opportunities

+ Perform other duties/projects as assigned by Supervisor or Manager

Job Requirements

Requirements:

+ Proven customer support experience as a customer service representative

+ Strong phone contact handling skills and active listening

+ Familiarity with CRM systems and practices

+ Customer orientation and ability to adapt/respond to different types of customers

+ Excellent communication and high attention to detail

+ Ability to multi-task, prioritize, and manage time effectively

+ Log physical products into the repair database (Trijicon Quality Portal)

+ Knowledge of our products and/or departmental instructions preferred

+ Self-sufficient and self-motivated

+ Proactive problem – solving skills and Patience

+ Knowledge of AMERIGLO products/usage a plus (training will be provided)

+ Proficient in the following computer programs: SAP (ERP), Microsoft Outlook, and Adobe Acrobat

+ Ability to work on-site in office M-F

Education:

+ High school graduate or GED equivalent

Reasoning Ability:

Ability to apply common sense understanding, follow detailed and uninvolved written or oral instructions. Ability to deal with problems involving concrete standardized situations.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is required to frequently stand, walk, and reach. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, twist crouch, or crawl, and communicate with co-workers and guests.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 15 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Trijicon is an Equal Opportunity employer compliant with applicable State and Federal laws. U.S. Citizenship or permanent residency required. We offer a competitive salary and benefits package.

To learn more about Trijicon, Inc. please visit our website atwww.trijicon.com

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