• Student Worker - Customer Support Specialist

    Grand Canyon Education (Phoenix, AZ)


    Student Worker - Customer Support Specialist

     

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    Job Description

    Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

    Position Summary/Purpose:

    The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

    Primary Responsibilities/Accountabilities/Essential Functions:

    + Provide stellar customer service over the phone.

    + Deliver excellent live chat support for all students.

    + Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.

    + Become familiar with LMS, Student Portal, GCU Media, and eBooks.

    Equipment Used and Responsibility:

    + GCE Workstation

    + MS Office

    Qualifications:

    + Must be customer service focused.

    + Must have a positive attitude and a willingness to learn new concepts.

    + Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.

    + Must have basic knowledge of PC or Mac computer navigation.

    + Must have the ability to think critically.

    + Ability to type 30 wpm while interacting with callers and system-based tools.

    + Must be willing to work some nights and/or weekends.

    + May be required to take a job assessment test.

    + Commitment to this role for at least one semester is strongly preferred.

    Hours of Operation:

    Monday - Friday: 6:00 am - 12:00 am

     

    Saturday & Sunday: 7:00 am - 12:00 am

    Experience/Education:

    Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

     

    + Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

    + Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

    + Maintain good financial and academic (SAP) standing with the University.

     

    You may be subject to termination if you fall below the minimum requirements.

     

    Pay Rate: Minimum Wage

     

    Anticipated End Date: June 30, 2026

     

    Application Instructions

     

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

     

    Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Student-Worker---Customer-Support-Specialist\_R000060832-1)

     

    Click Here to

     

    Apply Online