• Customer Service Representative | Digital Beauty…

    Adecco US, Inc. (Berkeley Heights, NJ)


    We are currently seeking a **Digital Beauty Advisor** for a prestigious global beauty leader known for innovation, creativity, and excellence in skincare, haircare, and cosmetics. This exciting hybrid role is based in **Berkeley Heights, NJ** and offers an opportunity to be at the forefront of digital brand engagement.

     

    **Job Type:** Temporary

    **Duration:** 1-year minimum, with potential to extend to 2 years

    **Location:** Berkeley Heights, NJ (Hybrid – onsite for training, then hybrid)

    **Schedule:** Monday to Friday, 8:00 AM – 5:00 PM (weekend flexibility required)

    **Pay Rate:** $29.23/hr

    **Dress Code:** Business Casual

    Key Responsibilities:

    + Engage with fans and followers across TikTok, Instagram, Facebook, and Twitter.

    + Support brand social channels with insights, responses, and trend-based engagement.

    + Monitor KPIs via Sprinklr, maintain reply rates and sentiment scores.

    + Collaborate with brand teams, escalate critical complaints, and stay aligned with content strategy.

    + Draft personalized responses using social FAQs and tone guides.

    + Track trends, suggest content improvements, and report back insights for brand innovation.

    Requirements:

    + Bachelor’s degree required.

    + 1–2 years of social media engagement experience.

    + Customer service experience preferred.

    + Strong writing, organization, and problem-solving skills.

    + Passion for beauty, fashion, or lifestyle brands.

    + Familiarity with major social platforms and tools (e.g., Sprinklr).

    **Pay Details:** $29.23 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance