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Resp & Qualifications

PURPOSE:

Responsible for responding to employee inquires on all aspects of HR policy/program delivery as well as a primary link between the business area and Human Resources. Provides policy guidance in the following broad major functional areas: classification, pay/compensation, performance management, program implementation, hiring/staffing, employee relations, talent management and/or human resources information systems.

ESSENTIAL FUNCTIONS:

+ Responds and resolves basic to moderate inquiries from employees and leaders; manages the process necessary to bring to resolution in a timely manner. Coach, advise and collaborate with leaders on implementing disciplinary actions, managing leave and disability procedures, and resolving disputes. Responsible for maintaining and processing necessary paperwork. i.e., corrective action., workforce analytics. Job Change Requests (JCR), job openings etc. within all HR systems/locations. Consults with HR Business Partner on complex matters.

+ Collects, analyzes, and interprets HR data for trends and provide observations/recommendations for HRBP review i.e. turnover, workforce representation goals, HR/Corporate goals. Reviews and gathers feedback continuously on how to improve HR processes, sharing with HRBP team members and leadership. Maintains in-depth knowledge of company-specific policies and practices.

+ Provides policy guidance in the following broad major functional areas: classification, pay/compensation, performance management, program implementation, hiring/staffing, employee relations, talent management and/or human resources information systems.

+ Works with client management and HR Business Partner to evaluate and maintain appropriate staffing.

QUALIFICATIONS:

**Education Level:** Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:

+ Professional in Human Resources (PHR)-HRCI

+ SHRM-CP

**Experience:** 1-year Functional experience in HR, or experience as a HR technician/analyst/generalist.

Knowledge, Skills and Abilities (KSAs)

+ Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, performance management, federal and state employment laws. Understanding of HR regulations and practices.

+ Strong customer service, employee advocacy and de-escalation skills, acumen with systems, Microsoft Office Suite, data, and reporting.

+ Ability to work collaboratively on teams and functional areas of the organization.

+ Effective communication skills, written, verbal and listening skills,

+ Ability to build good relationships with all stakeholders.

+ Ability to navigate in a highly matrix environment.

+ Strong organizational skills with an attention to detail.

+ Demonstrate ability to analyze problems and generate effective, viable solutions.

+ Ability to make well informed, effective and timely decisions.

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $54,072 - $107,393

Travel Requirements

**Estimate Amount:** 10% May travel between offices within the CareFirst region

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Associate Relations

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

\#LI-LY1

REQNUMBER: 20812