"Alerted.org

We are seeking a motivated and detail oriented Inside Customer Service Representative to join our team. The ideal candidate will be responsible for supporting the sales team, managing customer inquiries, and providing excellent customer service. This role requires a strong communicator who can handle multiple tasks efficiently and contribute to our overall business growth.

Key Responsibilities:

• Handle inbound sales inquiries via phone, email, and chat.

• Assist customers with information.

• Process invoices accurately in a timely manner as needed.

• Maintain and update customer records in our CRM system.

• Follow up with customers on sales leads, quotes, and service issues.

• Collaborate with the sales team to meet and exceed sales targets.

• Provide administrative support, including filing, data entry, and scheduling.

• Prepare sales reports and analyze data to identify trends and opportunities.

• Assist in coordinating marketing campaigns and promotions.

• Handle general office duties, such as answering phones and managing mail.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Previous experience in inside sales, customer service, or office administration is a plus.

• Strong communication skills, both written and verbal.

• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software.

• Excellent organizational skills and attention to detail.

• Ability to multitask and work independently in a fast-paced environment.

• Strong problem-solving skills and a proactive approach.

• Positive attitude with a commitment to providing exceptional customer service.

Benefits

• Competitive pay with potential bonuses (starting at $18/hr) Depending on Experience

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career growth and advancement

• Ongoing training and support