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Position Information

Posting Number 20113111

Position Title Student Support Specialist, Academic Coaching

FTE 1.0

Position Type Staff

Department Center for Academic Success

Position Summary Information

Job Summary/Basic Function

About This Role:

The Student Support Specialist for Academic Coaching is a strategic leader responsible for overseeing and enhancing

peer academic coaching programs within the institution. The role involves supervising a team of peer academic coaches, monitoring program effectiveness, and collaborating with academic and administrative departments to ensure student support services align with institutional goals. The work drives continuous improvement in student engagement and academic performance while ensuring coaches are well-trained and motivated to help students succeed.

What You’ll Do – Position Responsibilities

+ Hire, train, and supervise peer academic coaching staff utilizing College Reading and Learning Association ( CRLA ) guidelines and standards.

+ Assist the Assistant Director with developing, implementing, and managing peer academic coaching programs.

+ Create and oversee schedules and sessions for peer academic coaches.

+ Create and deliver student success workshop presentations for a variety of stakeholders including students, peer academic coaches, supervisory staff, and key department leaders.

+ Assist with assessing, evaluating, and growing programs.

+ Utilize EAB Navigate system for appointments, communication, and reporting.

+ Assist with advancing partnerships with multiple departments and individuals across campus.

+ Assist with marketing and promoting services.

Key Competencies: (KSAs – Knowledge Skills and Abilities)

+ Oversee the recruitment, hiring, onboarding, training, and ongoing supervision of peer academic coaches utilizing College Reading and Learning Association ( CRLA ) guidelines and standards.

+ Assist the Assistant Director with developing, implementing, and managing peer academic coaching programs.

+ Analyze academic coaching data to create comprehensive Excel and/or Smartsheet reports regarding student success benchmarks and to make program decisions to ensure best practices, while collecting and analyzing data from coaching sessions to identify trends and opportunities for program enhancement.

+ Create and oversee schedules and sessions for peer academic coaches.

+ Utilize EAB Navigate system for appointments, communication, and reporting.

+ Monitor and track day-to-day peer academic coaching operations.

+ Conduct regular performance reviews, provide constructive feedback, and offer professional development opportunities to ensure high-quality coaching practices.

+ Serve as the primary point of contact between peer academic coaches, faculty, and administrative staff to ensure alignment with curricular goals and support services.

+ Maintain comprehensive records and reports related to peer academic coaching activities and outcomes.

+ Ensure compliance with institutional policies, accreditation requirements, and continuous improvement initiatives.

+ Proactively research and integrate innovative academic success strategies and technologies into the coaching framework.

Physical Requirements:

+ Repetitive movement of hands and fingers – typing and/or writing.

+ Frequent standing, and/or sitting.

+ Occasional walking, stooping, kneeling or crouching.

+ Reach with hands and arms.

+ Visually identify, observe and assess.

+ Regular physical attendance required.

+ The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

+ Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Job Conditions: Typical schedule is M-F 8am-5pm; with some after-hours work.

Who We Are:

Home to more than 17,000 students, Lamar University is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 120-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University strives to educate leaders, demonstrate excellence in student learning and career readiness, and pursue research with relevance.

Lamar University is committed to fostering an environment of teamwork where all students, faculty, and staff can learn, work, and become a part of our community.

Benefits:

+ Health, dental & vision insurance

+ Life insurance

+ State of Texas Retirement plans

+ Tuition covered at 100% for employees, spouses and/or eligible dependents.

+ Paid time off – vacation, sick, and holidays.

To see more information about the available benefits, please visit: Benefits – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/hr-services/benefits/index.html)

Minimum Qualifications

+ Bachelor’s degree from a regionally accredited college or university.

+ Must have one year of experience in higher education or secondary education.

+ Must be proficient in data analysis and data tracking.

EEO Statement

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications

+ Master’s degree.

+ Experience working in academic support in higher education.

+ Experience supervising student workers and knowledge of theory, strategies, and best practices for student retention.

+ Knowledge of the university educational system and student retention.

+ Strong analytical skills and familiarity with data-driven decision-making to assess program effectiveness.

+ Excellent oral and written communication skills, with a demonstrated ability to work collaboratively with multiple stakeholders.

Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary $37,330 - $48,529

Work Hours

Application Information

Posting Date 05/07/2025

Close Date 08/08/2025

Open Until Filled No

Special Instructions