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California, US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) .

The job details are as follows:

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

You are someone who loves to mentor and lead. You want to create a positive employee culture, where there is job satisfaction and ownership of the patient journey. You want to help our Patient Navigator team with strategies and support that will drive efficiencies, improve performance and ultimately, help our patients.

The Manager of Patient Support Operations plays a pivotal role in optimizing the operational performance of our patient support navigator team, focusing on PAH and PH-ILD products. Effective collaboration with internal commercial partners is paramount to identify and remove non-clinical barriers for patients. The overarching objective of our Patient Support Program is to equip patients with the knowledge, resources, and logistical support necessary for effectively managing their conditions and adhering to treatments prescribed by their healthcare providers (HCPs). This position contributes to our Patient Support vision through the following:

1) managing day-to-day operations

2) managing operational key performance indicators (KPIs)

3) optimizing workforce management

4) resolving escalations

5) quality monitoring to ensure compliance and provide a "best in class" customer experience for patients, prescribers and caregivers.

+ Operational execution – assist the Operations Director in developing and executing daily, weekly, and monthly plans to ensure WIP (work in process) is continuously managed. Responsible for daily management of operational key performance indicators (KPIs) and service level agreements (SLAs).

+ Workforce management – assist the Operations Director in the execution of a WFM plan that will allow the patient support program to best meet the needs of patients and prescribers. Participate in long range planning to ensure staffing and capacity considerations are considered and built into plans.

+ Act as an SME and resource to patient navigators, assisting in their training, and serving as primary resource for all Operational process related issues

+ Compliance and quality – in partnership with quality and compliance leads, ensure program compliance with program business rules/operation procedures through regular auditing of cases/phone calls to ensure “best in class” customer service

+ Continuous improvement – foster a culture of continuous improvement through feedback, process and program improvement initiatives, and program evolution based on patient / HCP engagement

+ Review and analyze data from internal and external patient support operational teams to identify trends and areas of opportunity

+ Coordinate weekly / bi-weekly status calls with key stakeholders to address performance, challenges, and opportunities

+ Work closely with the patient relations leadership team to implement new programs and initiatives

+ Lead field calls with identified leaders to build relationships, value and education on services offered through internal HUB

+ Assess potential performance impacts to business plans and recommend mitigation plans

+ Lead team meetings and pull through culture initiatives

+ People Management - Accomplish the above through effective management of direct team. Responsibilities include goal setting, performance reviews/management, training, coaching, mentoring and career development

+ All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies

Minimum Requirements

+ Associates Degree in life sciences, business, or a related field with 10+ years of relevant experience or,

+ Bachelor’s Degree in life sciences, business, or a related field with 8+ years of relevant experience or,

+ Master's Degree with 6+ years of relevant experience

+ 3+ years of people leadership/management experience leading effective teams

+ In-depth knowledge of patient support programs, case management, and adherence program designs

+ In-depth experience utilizing CRM (e.g. Health Cloud, Salesforce) systems to carry out patient support related activities

+ Strong communication and interpersonal skills, with the ability to effectively engage with patients, healthcare professionals, and cross-functional teams

+ Excellent organizational, project management skills to lead an effective and compliant operation

+ Demonstrated ability to operate within SOP to deliver a consistently compliant program execution

+ Empathy, compassion, and a patient-centric mindset to provide the best possible support and care

+ Strong proficiency with Microsoft Office suite

+ Must be able to work onsite M-F with the willingness to work both available shifts (8:30 a.m. - 5:30 p.m. or 10:00 a.m. - 7:00 p.m.)

Preferred Qualifications

+ Master’s Degree in life sciences, business, or a related field. Will consider commensurate experience and/or combination of education and experience.

+ Specialty pharmacy/channel operations experience

+ Experience with text or chat HIPAA compliant communication methods

+ Experience with Tableau or similar business intelligence tools

+ Experience with training

+ Rare disease and / or complex therapy administration experience

+ Bilingual in Spanish

To learn more about United Therapeutics Cares:

https://www.unither.com/medical-professionals/commercial-product-resources-support/united-therapeutics-cares

At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.

_We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success._

_We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work._