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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem/Evoqua is Hiring - East Syracuse, NY: Water & Wastewater, Aerobic & Anaerobic Wastewater Treatment, Disinfection and Filtration systems

The Service Manager is responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. "Electrical & Mechanical" experience a plus

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain safe working environment and culture within the organization

Take care of company property

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&L

Provides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required

20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

Driver Application for Employment

Motor Vehicle Report (MVR)

Driver Forms:

Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement

FMCSA Certificate of Awareness

Driver Certificate of Violations

Driver Statement of On Duty Hours Road Test

Copy of Driver’s License

Copy of Medical Certificate

QUALIFICATIONS:

Education Requirements: Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:

Ability to obtain all required customer clearances (TWIC, DISA, etc.)

Industrial or commercial process water experience required

Clean driving record

5 to 7 years of technical work experience or 3 years of industry specific experience

Combined with 3 years of leadership/management experience

Skill Requirements:

Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

People management

Ability to communicate up/down/across

Ability to lead and motivate teams

Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

Ability to defuse situations at a customer or internal issue.

Day in the Life:** **The company's focus is on water solutions, including transporting, treating, and testing water to ensure its quality.** **Evoqua aims to optimize water and resource management for its customers and communities worldwide.** **Travel to customer job sites, ensuring employee safety is a priority, involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. Ability to lift up to 50 pounds. Regularly required to sit or stand, reach, bend and move about the facility or customer job site. Regularly required to listen, talk to, and see employees and customers on a daily basis

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

\#LI-JRT05

Salary range:

$72,300.00 - $130,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation