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Patient Services Case Administrator

San Diego, CA, United States

We are seeking a dedicated and detail-oriented Patient Services Case Administrator I to join our team. Biotheranostics discovers, develops, and commercializes molecular-based diagnostic, prognostic, and predictive tests that support physicians in the treatment of patients with cancer. The company operates a CLIA-certified, CAP accredited diagnostic service laboratory in San Diego, CA. The PSCA I will be responsible for providing entry-level administrative support to the Patient Services Team and ensuring smooth day-to-day operations.

Responsibilities:

+ Inbound/Outbound Calls: Assist with handling inbound and outbound phone calls to address patient inquiries and provide information about services.

+ Task Completion: Complete assigned tasks efficiently and accurately, ensuring all duties are performed to high standards.

+ Case Load Creation: Assist in creating and managing caseloads, ensuring accurate and timely processing of patient cases.

+ Documentation: Ensure patient documentation is correct, complete, and up to date, maintaining high standards of accuracy.

+ Insurance Verification: Verify and interpret insurance benefits and upload correct patient estimates to ensure accurate billing.

+ Financial Assistance Processing: Obtain all required documents for processing applications and is familiar with associated policies.

+ Administrative Support: Perform basic administrative tasks such as data entry, filing, and maintaining patient records.

+ Cross-Functional Collaboration: Ensures effective communication and teamwork across different teams to achieve common goals and drive organizational success.

+ Emotional Intelligence: Act in a professional manner and be self-aware of their tone and energy, ensuring interactions are respectful, empathetic, and conducive to a positive work environment.

+ Disclaimer: This job description is not intended to be all-inclusive. The employee may be required to perform special projects and/or additional tasks as needed to meet the ongoing needs of the organization.

Preferred Qualifications:

+ Experience:

+ 2 or more years of experience in a healthcare or patient services role.

+ Strong communication and organizational skills.

+ Basic proficiency in Microsoft Office Suite and data entry.

+ Strong attention to detail with an ability to multi-task and prioritize workload

+ Self-starter who takes ownership of their workload and thrives in a team atmosphere

+ Education: Bachelor’s degree preferred. High School diploma required.

The annualized base salary range for this role is $40,00 - $60,600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

_Agency and Third Party Recruiter Notice:_

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms

or they will not be considered.

_Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans._

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