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80117BRJob Posting Title:Part Time Patient Experience Representative I - Waltham (onsite)Department:Patient Services-NursingAutoReqId:80117BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internals)

This position is fully onsite Waltham location.

Schedule: Every other weekend, working both Saturday and Sunday 7am - 3:30pm

The Patient Experience Representative will be responsible for:

+ Patient Encounter Management:

+ Provides positive and effective customer service that supports unit operations.

+ Collaborates with referring providers and practices.

+ Obtains required authorizations to compile patient and staff schedules.

+ Schedules patients and supports the patient encounter

+ Check In / Check Out:

+ Greets and directs patients, families and visitors.

+ Monitors daily schedule and coordinates flow with clinicians /supervisor.

+ Facilitates and directs communication with Financial Counseling.

+ Administrative:

+ Activate and announce codes (Code Triage (ED and Code Blue, Staff assist (ALL).

+ Request Environmental Services cleaning.

+ Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

+ Initiate Safety/security requests.

+ Provides routine administrative support as needed.

+ Process Improvement:

+ Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

+ Assists in implementing change in internal systems and procedures.

To qualify, you must have:

+ High School Diploma or GED required.

+ Customer service experience and computer skills required.

+ Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

+ Ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LIonsite Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only