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Description

Job Description: Customer Service Representative

Are you passionate about delivering outstanding customer experiences? Do you thrive in fast-paced environments where you can use your problem-solving skills and communication abilities to make a meaningful impact? If so, we are seeking an enthusiastic Customer Service Representative (CSR) to join our team and become a cornerstone of our success.

Key Responsibilities:

+ Customer Support: Provide exceptional service by answering customer inquiries via phone, email, live chat, or in person, addressing questions, concerns, and complaints professionally and efficiently.

+ Problem Solving: Resolve product or service issues by identifying the root cause, clarifying information, researching solutions, and following up to ensure resolution.

+ Order Management: Assist with processing orders, tracking shipments, and handling returns or exchanges to maintain a seamless customer journey.

+ Product Knowledge: Stay up-to-date on the company’s products, services, policies, and procedures to provide accurate and comprehensive support.

+ Documenting Interactions: Accurately record customer interactions and resolutions in the company’s CRM system to maintain reliable records and insights.

+ Collaboration: Liaise with internal departments (e.g., sales, operations, or technical support) to escalate and resolve complex issues.

+ Follow-Up: Ensure customer satisfaction by following up on any pending issues, gathering feedback, and suggesting improvements based on customer insights.

Requirements

Required Qualifications:

+ High school diploma or equivalent. Bachelor’s degree preferred.

+ Proven experience in customer service or a related field is a plus, but entry-level candidates with strong interpersonal skills are encouraged to apply.

+ Excellent verbal and written communication skills.

+ Strong problem-solving skills and attention to detail.

+ Proficiency in Microsoft Office and CRM platforms. Experience with Zendesk, Salesforce, or similar tools is a bonus.

Desired Competencies:

+ Empathy and patience when dealing with customers.

+ Ability to multi-task, prioritize, and manage time effectively.

+ Resilience and adaptability in handling challenging or high-pressure situations.

+ Strong team player with a collaborative mindset.

What We Offer:

+ Competitive salary and benefits package.

+ Training programs to help you build your skills and grow your career.

+ A positive and supportive work environment.

+ Opportunities for advancement within the company.

Apply today if you're ready to make a difference in the lives of our customers while advancing your own career!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .