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Aftermarket Customer Service Rep

Location : KENT, WA, United States

Job Family : Manufacturing

Job Type : Regular

Posted : May 9, 2025

Job ID : 56789

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Job Description

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At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

At Exotic Metals Forming Division, our highly talented team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. Working at EMFD is about being part of a team, a culture, something that is bigger than each of us individually. We began as a small group of people passionately committed to a common goal. That is why we are so proud of everyone in our Exotic family who strives to be the best at what they do every day, working as a collaborative team in a culture of continuous improvement to stretch the bounds of creative thinking and provide quality products to our customers around the globe.

Customer Service Representative

This individual acts as the primary customer interface for day to day administrative and order processing activities. They develop and maintain close working relationships with external planners and procurement agents and are the conduit for communications as a representative of the company.

Functions and Responsibilities

+ Enters and acknowledges customer orders, amendments and changes. Preparation and scanning of transactional data for uploading. Supports requests for expedites and manages schedule conflicts.

+ Works closely with Program Managers on entering and managing detailed order requirements.

+ Directly handles and communicates Accounts Receivables issues directly with the customer in support of Finance.

+ Tracks delivery and quality performance, maintains and monitors customer metrics and manages discrepancies.

+ Maintains and coordinates close working relationships via daily communications with Supply Chain Analysts and prioritizes customer requirements with production control.

+ Downloads and manages customer internet scheduling / forecasting tools and works closely with Production Control to align customer demand. Retains administrator responsibilities on major customer Internet portals

+ This is a non-supervisory position, typically requiring an Associate’s Degree and / or 3-5 years’ experience.

+ Excellent organizational, verbal and written communication skills required.

+ Attention to details and accuracy are position critical.

+ Computer skills and knowledge are a pre-requisite.

Come join the Parker Aerospace Team! We are proud to offer a competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

+ Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

+ Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

+ 401(k) Plan with company matching contributions at 100% of the first 5% of pay.

+ Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

+ This position is eligible to receive an Annual Cash Incentive Plan, which is a bonus based on division performance .

+ Career development and tuition reimbursement.

+ Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

+ Paid Time Off and 14 Company-Paid Holidays.

+ Our 2ndshift receives a shift differential of $2.00 per hour. Our weekend shifts receive $6.00 shift differential pay while working 36 hours per week.

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.

Minority/Female/Disability/Veteran/VEVRAA Federal Contractor If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf (06/20/2006) (C/O July 2015)

The wage range for this role considers allowances for a number of factors, including but not limited to required experience, skill level, prior training, licensure/certifications, education and other business needs. A reasonable estimate of the current range is: $26.70-$33.37/hourly