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Job Title: Customer Service RepresentativeJob Description

We are seeking a dedicated Customer Service Representative to answer customer calls in a prompt, friendly, and professional manner. You will interface with customers through telephone, electronic communication, or face-to-face interactions. Your role will also involve assisting in increasing sales and profitability for each account by suggesting new and complementary products and participating in sales promotions. You will optimize fill rates by providing substitutions for out-of-stock or discontinued items and escalate customer information, problems, needs, and requests to the customer service manager when necessary. Additionally, data entry tasks such as processing customer orders in the internal system, light filing, reception, and other office management tasks will be required.

Responsibilities

+ Answer customer calls promptly and professionally.

+ Interface with customers via telephone, electronic communication, or face-to-face.

+ Assist in increasing sales and profitability by suggesting new and complementary products.

+ Participate in sales promotions.

+ Optimize fill rates by providing substitutions for out-of-stock or discontinued items.

+ Escalate customer information, problems, needs, and requests to the customer service manager as necessary.

+ Process customer orders in the internal system.

+ Perform light filing, reception, and other office management tasks.

+ Field process 15-20 customer calls/orders per day.

Essential Skills

+ Customer service experience

+ Data entry proficiency

+ Inbound call handling

+ Proficiency in Microsoft Office, especially Outlook

+ Excellent communication skills

+ Bilingual in Spanish is a plus

Additional Skills & Qualifications

+ High school diploma, GED, or equivalent

+ 2 years of customer service experience

+ 2 years of data entry experience or computer literacy

+ Outgoing personality with an eager attitude to help others

Work Environment

The position requires working in the office for five days a week from 7 am to 4 pm, with a 1-hour unpaid lunch. There is flexibility to take a 30-minute lunch and adjust arrival or departure times accordingly. The company maintains a family-oriented atmosphere despite being acquired by a larger company, fostering a close-knit environment with office staff, delivery drivers, and customers. Many customers are Spanish-speaking, making bilingual skills highly advantageous.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose,CA.

Application Deadline

This position is anticipated to close on May 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.