• Client Team Representative

    Aston Carter (Indianapolis, IN)


    Job Title: Client Team RepresentativeJob Description

     

    The Client Team Representative is responsible for resolving client and debtor requests received via the phone system. This role requires transferring calls to the appropriate team when specific requests require additional assistance. The representative will respond to client requests for account updates and additional information, facilitating fulfillment through the email process and internal systems. A key aspect of the role is reviewing client accounts for potential incremental skip work and engaging clients for skip work requests when applicable. This position is crucial in providing exceptional customer service to support client relationships.

    Responsibilities

    + Resolve client and debtor requests via the phone system, transferring calls as needed.

    + Respond to client requests for account updates and additional information.

    + Facilitate fulfillment of requests received via system from clients using email process and internal systems.

    + Review client accounts for potential incremental skip work and engage clients for skip work requests.

    + Answer client and debtor calls accurately, providing data entry and updates.

    + Research and review incoming requests for necessary actions by the operations team.

    + Support and fulfill client requests received via the assignment system using the company's system of record and email process.

    + Provide initial review of new addresses provided by clients to determine necessary action.

    + Communicate with clients clearly and precisely, focusing on request fulfillment.

    + Communicate results and areas of opportunity to leadership.

    + Provide daily, weekly, and monthly reporting to management.

    Essential Skills

    + Customer service expertise.

    + Ability to support and fulfill client and debtor requests via company phone system.

    + Experience in data entry and updates.

    + Ability to research and review incoming requests.

    + Proficiency in communication, especially with clients.

    + Experience in providing reports to management.

    Additional Skills & Qualifications

    + Associate's Degree or equivalent from a two-year college or technical school required.

    + Bachelor's Degree is a plus.

    + At least one year of call center, customer service, or industry-related experience required.

    + Experience with multiple phone lines preferred.

    + Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.

    Work Environment

    The work environment involves office hours from 11 AM to 8 PM. The company offers a competitive compensation package with a full suite of medical benefits, including dental, vision, 401k, pet insurance, PTO, and holidays.

    Pay and Benefits

    The pay range for this position is $21.00 - $22.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Indianapolis,IN.

     

    Application Deadline

     

    This position is anticipated to close on May 23, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.