• Technical Engagement Network (TEN) Help Desk…

    Node.Digital (Arlington, VA)


    Technical Engagement Network (TEN) /Help Desk Technician

     

    Must have an active Secret Clearance

     

    Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission.

    Responsibilities:

    - Serve as the first level Help Desk for the TEN Lab’s systems and accounts

     

    - Assist new user setup of equipment, accounts and tools

     

    - Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

     

    - Create and maintain accurate Tickets for Help Desk activities

     

    - Good problem solving skills

     

    - Work with Asset Management to support accurate records and maintain a good accounting of assets

     

    - Support the implementation of new technologies and equipment in the lab environment,

     

    - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

     

    - Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

    - Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

    - Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

    Requirements

    Required Skills:

    - U.S. Citizenship

     

    - Must have an active DoD Secret clearance, TS/SCI clearance is preferred

     

    - Must be able to obtain DHS Suitability

     

    - 1+ years of directly relevant experience

     

    - Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

    - Proficiency and proven capability in the following areas:

    - Asset management practices and principles

     

    - Help Desk ticket processing and procedures

     

    - Good Customer support

     

    - Ability to keep detailed notes

     

    - Must be able to work collaboratively across physical locations

    Desired Skills:

    - Experience with writing technical procedures and standard operating procedures

     

    - Virtualization automation and optimization

     

    - Experience with Virtual Private Networks (VPN)

     

    - Experience with virtual desktops (Citrix, VMWare)

    Required Education:

    BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

    Desired Certifications:

    - Security+

    Company Overview:

    Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

     

    Our Core Values help us in our mission. They include:

    OUR CORE VALUES

    Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

     

    Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

     

    We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

     

    Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions

     

    Benefits

     

    Medical

     

    Dental

     

    Vision

     

    Basic Life

     

    Long Term Disability

     

    Health Saving Account

    401K

    Three weeks of PTO

    10 Paid Holidays

     

    Pre-Approved Online Training