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Description

Magnit Req ID#: 36007489 Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. •65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. •15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. •10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. Description: Our Customer Service Advocates spend their days partnering with our customers and taking a holistic approach to address their concerns and solve any problems they encounter completely and proactively. Customer Service Advocates are empowered to use many tools to achieve this goal and can walk our customers through the details of their benefit plan, claims processes, and their rights as customers of our plan. Additionally, our Customer Service Advocates can leverage a wide array of value-added benefits available to our customers to ensure that their customer experience is positive and – most importantly – easy. During a typical day, a Customer Service Advocate may assist one customer with scheduling a doctor appointment, another with appealing a claim denial, another with explaining how their chiropractic benefits work, and another navigate all of the tools available to them to help manage their recent diabetes diagnosis. We don’t want to see short tenure or “job hopping” Soft Skills: Communication, both written and speaking, to adequately support and assist our members/providers. Empathy to recognize and resolve any concerns or problems our members may have. Adaptability to perform different tasks that are central to the role (i.e. claims processing, benefit explanation, research, etc). Detail Oriented – to be able to be organized and able to complete tasks as assigned. Critical Thinking – to be able to adequately work through complex issues. Multi-tasking so that workflow is as efficient as possible

Additional Skills & Qualifications

PREFERRED/NICE TO HAVE skill sets/qualities: Experience: Prior experience in inbound call center. Prior healthcare/health insurance experience. Proficiency with call-center/customer service software/applications (CRM’s, CSM’s, etc). Prior experience in hospitality industry (hotels, food and beverage, etc) Required Education: High School Diploma or equivalent Required Work Experience: None Preferred Education: Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,SC.

Application Deadline

This position is anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.