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Join Our Team as a Full-Time Clerk, Dispatcher, and Billing Intakes Specialist!

Are you ready to take on a dynamic role that combines coordination, billing, and customer service? We are looking for a dedicated professional to join our team and make a difference in patient care.

Position Details:

+ **Schedule:**

+ 12-hour shifts from 7 AM to 7 PM

+ Every other weekend

+ Holidays worked as they fall on the regular shift rotation

Key Responsibilities:

+ **Dispatch Coordination:** Manage non-emergency and emergency inter-facility transports. Coordinate transport units to meet the needs of patients and customers.

+ **Billing Management:** Perform ambulance billing, collection, and accounts receivable management with accuracy and efficiency.

+ **Customer Support:** Assist clients by answering questions and resolving issues related to transports and billing.

Responsibilities:

+ **Transport Scheduling:** Arrange all transport requests for ambulance or custodial coach transport within UPMC Susquehanna.

+ **Billing Process:** Ensure accurate and timely billing and resubmission of bills as needed.

+ **Quality Commitment:** Promote high-quality, safe work practices. Identify and address inefficient processes, unsafe conditions, and errors.

+ **Customer Payments:** Accept payments from customers and provide receipts.

+ **Transport Coordination:** Ensure timely and effective transport by coordinating information between requesting parties and transport agencies.

+ **Crew Scheduling:** Arranges schedules, assigns crews, and coordinates backup units to ensure continuous service.

+ **Policy Adherence:** Follow all organizational and departmental policies and procedures.

+ **Reporting:** Generate daily and monthly productivity and volume reports.

+ **Accounts Management:** Maintain and follow up on accounts receivable, billing, and collection, including coordination with collection agencies.

+ **Professional Development:** Commit to personal development and education.

+ **Dispatch Log:** Maintain dispatch log and schedule.

+ **Service Excellence:** Practice behaviors associated with SH Service Excellence expectations. Treat everyone with respect, dignity, and C.A.R.E. Be an ambassador for Susquehanna Health.

Why Join Us?

+ **Impactful Role:** Play a crucial role in ensuring smooth operations and excellent patient care.

+ **Professional Growth:** Opportunities for ongoing training and development.

+ **Supportive Environment:** Work in a collaborative and supportive team atmosphere.

If you are ready to make a difference in the lives of our patients and customers, we would love to hear from you!

High School Diploma or equivalent Preferred. Medical secretary training preferred. One year of customer service and computer experience preferred.

Licensure, Certifications, and Clearances:

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran