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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The AVP of Leadership Effectiveness is a key executive role responsible for building impactful programs that enhance leadership capabilities across the enterprise. This exemplar leader will collaborate closely with the business and Human Resources (HR) leaders to create and refine programs across leadership development, succession planning, high-potential identification and development, assessment strategies, coaching initiatives, and transition efforts – the full talent lifecycle. You'll be a catalyst for growth, shaping the future of USAA’s leadership.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position is based in San Antonio, TX. Relocation assistance is available.

What You’ll Do:

Team Leadership

+ Builds and leads a high performing team through ongoing recruitment, development, performance enablement, and other activities specific to leadership

+ Ensures your team continuously upskills and fully leverages technology for efficiency and effectiveness

+ Exports exceptional talent to HR and the business

+ Influences and partners with senior business leaders and Human Resources (HR) stakeholders to ensure programs are fit-for-purpose and achieve appropriate business outcomes

+ Creates a culture of belonging, learning, and high performance

Leadership Strategy

+ Architects a comprehensive leadership development strategy for all leaders and for critical talent segments

+ Crafts a leadership framework to drive consistent expectations and language for leadership at USAA

+ Selects and manages strategic partnerships with providers, universities, and other key stakeholders to sustain relevancy and effectiveness of solutions

Leadership Solutions

+ Develops initiatives that target the intersection of people strategy and business strategy, in partnership with senior executive leadership

+ Crafts thoughtful blended and stacked solutions across leadership training, critical experiences, leadership community building, assessments, coaching, and mentoring

+ Leads the effective management of critical talent segments (e.g. successors, high-potential talent, critical roles, military affiliated talent, etc.)

+ Delivers momentum and effectiveness of succession management to ensure the future of leadership for USAA

+ Leverages external insights to shape and enhance enterprise talent offerings

+ Identifies opportunities to innovate across the talent ecosystem

+ Provides strategic oversight and/or input into technology decisions that will enable and enhance talent systems

+ Identifies measures to track effectiveness of leadership solutions and adjusts approaches as needed

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

+ Accurately forecasts, ensures cost-effectiveness and optimal return on investment for affiliate services and third-party vendors

+ Develops, analyzes, and interprets data-driven metrics to assess the performance and effectiveness of the function

What You Have:

+ Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

+ 10 years of progressive experience in talent management, organizational development/organizational effectiveness (OD/OE), learning, or other related Human Resources (HR) function leading large-scale talent initiatives, and delivering results within a complex, matrixed environment

+ 6 years of people leadership experience building, managing, and/or developing high-performing teams

+ Ability to influence and communicate effectively with C-Suite leaders

+ Demonstrated experience influencing various stakeholder groups

+ Demonstrated experience implementing and innovating technology solutions

What Sets You Apart:

+ Proven ability to drive large scale organizational transformation through effective change management

+ Extensive succession planning experience at Fortune 500 companies; familiarity with succession planning technology

+ Extensive experience building leadership development strategies at scale to include assessing current leadership capabilities, designing development programs, and implementing evaluation and continuous improvement loops

+ Substantive experience and requisite certifications leveraging psychometric assessments for leadership assessment and development

+ Demonstrated ability and passion for building, developing, and enhancing teams of HR professionals

+ US military appreciation or experience through military service, support, or a military spouse/domestic partner

**Salary:** The salary range for this position is: $195,230 - $351,410.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.