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Job Descriptions:

We are currently seeking an IT Support Technician in Huntsville, AL to provide services to manage, operate, sustain, and provide logistical and general support for Sigmatech IT systems. Meet all IT requirements for the entire life-cycle of each IT service to include steady-state day-to-day operations.

Specific duties:

+ Perform client support IT duties. The purpose of a client support administrator is to provide a first-line customer support function to resolve basic IT-related issues for Sigmatech and customer users.

+ Clearly communicate with Sigmatech IT administrators on all IT related issues.

+ Support a small office setup including firewall, laptops, and teleconference equipment.

+ Communicate with software vendors and maintain a log for all software utilized by the customers and Sigmatech.

+ Create/maintain teleconference and operational guides for customer and Sigmatech staff.

+ Test and evaluate new network hardware and software to determine compatibility with current systems.

+ Provide consolidated help desk function/serve as customer IT focal point for customer support.

+ Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to customer systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.

+ Technician shall be able to disconnect, move and connect equipment to networks; analyze, troubleshoot and resolve software, hardware and network anomalies; operate and maintain computer facilities, as well as all current IT system hardware and software and any new hardware and software specified by customers and Sigmatech and added to networks during the course of the contract. Flexible work schedules may be required to support course schedules and contingencies according to a mutually agreed upon schedule.

+ Perform system technical support and troubleshooting.

+ Meet with customers/users on a regular basis to learn about their organizational structures, unit missions and requirements to gain a better understanding of their needs; educate customers on the customer/Sigmatech processes and procedures.

+ Other IT duties as assigned.

+ Collaborate across multiple geographic areas with the ability to occasionally travel to other locations

Required Experience:

Required Experience

+ Customer service focus with help desk like experience

+ Pleasant demeanor and strong customer service skills

+ Proven ability to troubleshoot hardware, software, and network issues quickly and effectively

+ Critical thinking skills and an analytical mind with strong problem-solving abilities

+ Experience with configuration/certification and audit/analysis Windows/Linux operating systems and system virtualization in Peer-to-peer, LAN & WAN networks

+ General IT Helpdesk Experience: basic computer support, printer troubleshooting, email troubleshooting

+ Knowledge of email security and file encryption

+ Microsoft Active Directory

+ Windows Server, M365 cloud services & solutions

+ Public IP/DNS Management

+ Experience with storage solutions, profile management software, networking concepts, and inventory management

+ Excellent documentation and communication skills

+ Detail oriented and self-motivated

+ Ability to effectively prioritize multiple projects

Desired Experience

+ 1+ years of customer service IT support in dynamic environment

Required Education

+ High School Degree

Desired Education

+ Associate’s or Bachelor’s BS/BA in computer science or information technology preferred; or 4 years of IT Focused Experience

+ Professional certifications (e.g. CompTIA A+)

EEO employer, including veterans and individuals with disabilities.

Keyword: IT Technician

From: Sigmatech, Inc.