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Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company- paid holidays, a, robust, highly competitive retirement plan and educational assistance.

*Note: Benefit offerings may differ between union and non-union employee groups

Position Purpose

Retain, secure, and grow retail revenues by creating and exploiting opportunities to market natural gas and the company’s other energy related products and services. The inside sales associate will work cooperatively with and support the efforts of, field sales and other members of the Customer Energy Solutions team to grow existing customers, create new customers and meet/exceed sales goals, and they must deliver an exceptional customer experience to Unitil customers and stakeholders. Note: This is a non-commissioned sales position.

Principal Accountabilities

% Time

End Results

60%

Consistent with Unitil’s mission and strategic objectives, retain, secure, and grow retail revenues by creating and exploiting opportunities to market gas and the company’s other energy related products and services to assigned market sectors.

+ Qualify and process new residential leads that arrive by email and through our dedicated 888 4UNITIL sales phone line; making and receiving telephone calls throughout the day while performing other activities

+ Manage leads by tracking and following up, making return telephone calls and sending emails to new sales prospects as well as daily follow-ups on previously contacted leads

+ Determine customer requirements and expectations in order to recommend specific products and solutions, increase sales by means of cross-selling and up-selling

+ Process incoming data and add new leads according to defined procedures, capturing and maintaining accurate and complete information in the Company’s database system, logging all communications with customers and customer contacts

+ Continually follow up, engage and qualify existing leads utilizing active suspect and prospect lists

30%

Work collaboratively with, and provide support to outside field sales and other members of the Customer Energy Solutions team to meet/exceed goals and to deliver an exceptional customer experience to customers and prospective customers.

+ Assist with the development of sales proposals and other documents; generate contracts, financial analysis, and other customer communications and documents

+ Provide exceptional customer service to existing and new customers; respond to general inquiries and requests for information, supply customers with answers to questions or direct them to the correct resource

+ Develop and maintain an in-depth understanding of all aspects of the company’s product and service offerings, industry trends, company policies and procedures

+ Provide administrative and research assistance, assist in mass mailings, conferences, trade shows, trade ally meetings and marketing efforts as required

+ Set appointments for site evaluation by field sales representatives

+ Always represent the company in a professional manner

+ Support the coordination and communication of Energy Efficiency programs to assigned customer segments

+ Perform other various duties as assigned or required to help the team attain its goals

10%

Demonstrates continuously that she/he supports both the Corporate Mission and the Department’s Mission through actions that are consistent with Unitil Core Principles:

+ Respects fellow employees’ opinions and suggestions.

+ Works continuously both individually and as a team player to achieve goals.

+ Accepts ownership of his/her job; makes appropriate decisions in a timely manner; takes risks to achieve goals.

+ Communicates effectively and openly in a timely manner

+ Supports operations during storm restoration efforts and other system emergencies including; on-call duties to staff local EOCs, outage coordination and support for customer service as needed

Qualifications

+ Associate’s Degree preferred and/or 3 years related business experience.

+ Excellent verbal, written and telephone skills supported by strong interpersonal skills and ability to work within a team structure.

+ Solid problem solving and organization, multitasking, and time management skills

+ Ability to learn and retain product specific information as it pertains to the position.

+ Highly motivated and results oriented

+ Customer Service and/or Call Center background preferred

+ Familiarity with Customer Relations Management (i.e. Salesforce) tool a plus; MS Office (Outlook, Excel, Word, PowerPoint) preferred

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated: 03-24-25