• Sr. Client Manager

    KeyBank (Pittsburgh, PA)


    Location:

    11 Stanwix Street - Pittsburgh, Pennsylvania 15222

    **LOCATION:** _Hybrid from Pittsburgh metro office, 11 Stanwix Street, Pittsburgh, PA_

    ABOUT THE JOB

    As an integral member to the Commercial Bank team, collaborates to acquire, expand and retain business clients. Maintains the “first point of contact” role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective client experience.

    ESSENTIAL JOB FUNCTIONS

    + Collaborates with partners to expand and retain business and commercial clients

    + Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.

    + Prepare, deliver, and review agreements.

    + Adhere to all Risk policies and procedures including QV and Risk Testing initiatives.

    + Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.

    + Generate cross-sell leads to sales teams and participate in regular bank initiatives.

    + Partner with internal key stakeholders on more complex client needs

    + Make timely decisions while weighing risks. Act without being prompted and actively take ownership.

    + Set clear objectives, define priorities, and use planning tools for effective time management. Actively monitor progress against deadlines and milestones.

    + Analyze information using a wide range of sources. Use the information to draw well-reasoned conclusions, pinpoint key information, identify themes, and produce effective solutions

    REQUIRED QUALIFICATIONS

    + Bachelor's Degree or similar work experience.

    + 3 or more years of banking or cash management experience.

    + Demonstrated success in a customer service environment.

    + Possess strong Analytical and data mining skills to determine appropriate client needs.

    + Excellent verbal and written communication skills. Previous experience presenting to clients.

    + Self-motivated and ability to participate effectively in a highly collaborative work team.

    + Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships.

    + Detail oriented and ability to follow through.

    + Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint.

    PREFERRED QUALIFICATIONS

    + 3 or more years of Commercial Banking and/or Cash Mgmt experience.

    + Certified Cash Manager (CCM)/Certified Treasury Professional (CTP) preferred.

    COMPETENCIES

    + Strong communication skills.

    + Strong desire for active learning opportunities

    + Excellent interpersonal and presentation ability

    + Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships.

    + Demonstrated analytical abilities and negotiation skills.

     

    Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

    Job Posting Expiration Date: 05/28/2025

    KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

     

    Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

     

    KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.