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Student Intern (Medical Management)

Job Category: Administrative, HR, Business Professionals

Department: Talent Strategy & HR Technology

Location:

Los Angeles, CA, US, 90017

Position Type: Part Time

Requisition ID: 12201

Salary Range: $45,760.00 (Min.) - $45,760.00 (Mid.) - $52,024.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

As the student intern enters the company, this position is expected to assume, as much as possible, the role of a regular staff member.

Duties

Assists with specialized project and administrative tasks to ensure the coordination and completion of all segments of the assigned project. Compiles and consolidates reports and prepares presentation based on findings or outcomes.

Assists with various administrative tasks to ensure the coordination and completion of all segments of the assigned project.

Completes the project timeline (if applicable) ensuring management reviews and approves it.

Conducts research and gathers data for reports and presentations.

Compiles and consolidate reports and prepare presentation based on findings or outcomes.

Works closely with assigned staff and varying levels of management.

Maintains cooperation and participation with key people involved in the project.

Adheres to company work hours, policies, procedures and rules governing professional staff behavior.

Adheres to company policies governing the observation of confidentiality and the handling of confidential information.

Assumes personal and professional responsibilities for actions and activities.

Maintains professional relationships with company employees, customers and so forth.

Utilizes a courteous, enthusiastic, open-minded, critical approach to policies and procedures within the profession.

Relates and applies knowledge acquired in the academic setting to the company setting.

Duties Continued

Develops a self-awareness in regard to attitudes, values, behavior patterns, and so forth that influence work.

Prepares for and utilizes conferences and other opportunities of learning afforded in the company.

Being consistent and punctual in the submission of all work assignments to the supervisor and faculty coordinator.

Provides the faculty coordinator with periodic progress reports.

Performs other relevant duties as assigned.

Education Required

Must be enrolled in an accredited undergraduate or graduate degree and field placement program.

Education Preferred

Experience

Required:

Must have general experience writing, meeting project deadlines and working with basic Microsoft Office Suite applications, such as word, excel and PowerPoint.

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Light

Additional Information

Spring Internship Role: Operations Support Intern

Overview: We are seeking a motivated and detail-oriented Spring Intern to join our team and contribute to operational efficiency through discharge management tracking, and case updates. This internship offers hands-on experience in capturing and analyzing metrics, streamlining workflow processes, and preparing for the rollout of our new QNXT system. The duties completed will assist and provide invaluable information with regards to a time study projected that will contribute to tracking of metrics for the PRQ and AT teams.

Internship Responsibilities:

1. Discharge Management

• Review daily reports to identify discharged members.

• Update the system by:

o Opening discharged member profiles.

o Updating the Progress Review Tab and Details Tab.

o Entering a discharge template note in the member’s case.

o Time study to be completed for this task as a part of the QNXT time study project.

2. Records Request Management

• Analyze daily reports to identify cases due within the next three days.

• For cases lacking updated clinical information:

o Fax a records request.

o Document in the system that a "1st attempt for clinical information has been requested."

o Time study to be completed for this task as a part of the QNXT time study project.

3. Process Improvement Collaboration

• Participate in discussions with supervisors to refine and improve task workflows.

• Conduct time studies on assigned tasks to optimize productivity processes.

• Assist in gathering data to prepare for the QNXT system implementation, contributing to future productivity metric analyses.

4. Discharge Planning Project

• Participate in discussions with supervisors to refine and improve task workflows.

• Create document with information regarding all interdisciplinary teams and their functions (TCS, CM, ECM),

• Provide forms, contact information for each department, list of facilities and specialty care provided per facility in one central location

Qualifications:

• Currently pursuing a degree in Healthcare Administration, Operations Management, Business, or a related field.

• Strong analytical and organizational skills with an eye for detail.

• Proficiency in Excel and other productivity tools.

• Excellent communication skills, both written and verbal.

• Ability to work independently and collaboratively within a team environment.

Benefits of the Internship:

• Gain practical experience in operations management within a healthcare setting.

• Develop skills in productivity tracking, reporting, and process improvement.

• Opportunity to contribute to meaningful system upgrades with the implementation of QNXT.

• Collaborate with supervisors and professionals to enhance operational efficiency.

This internship offers a unique opportunity to make a measurable impact while gaining valuable industry experience.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

+ Paid Sick Leave

+ 457 (b) Retirement Plan

+ 529 College Savings Plan