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Introduction

IBM Talent Management is a world-class Talent function, driving significant transformation in service of delivering value to the business and ensuring our offerings are aligned with IBM’s broader talent strategy. We focus on what matters most, reducing duplication and driving outcomes at scale, while simplifying our operating model and advancing generative AI capabilities.

Your role and responsibilities

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Program Delivery: Oversee the delivery of IBM's Early Career Programs locally within the US with a view to delivers an unparalleled, engaging experience to its participants.

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Stakeholder Management and Reporting: Maintain strong relationships with key stakeholders, understanding their needs and expectations. Regularly report on program performance using relevant talent metrics, ensuring transparency and accountability.

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Feedback Mechanism and Action Plan: Conduct Net Promoter Score (NPS) surveys bi-annually and diligently create and implement action plans based on the insights gathered. This demonstrates a commitment to continuous improvement and respondent voice.

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Market Awareness and Compliance: Serve as the frontline representative in identifying and communicating any local, market-specific issues or barriers that may deviate from global standards or operating models. Liaise with the Center of Excellence (COE) to address these concerns promptly.

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Community Engagement and Intern Experience: Design (in partnership with the global strategy team) and execute community activities and interactions that enrich the participants experience.

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Local Networking and Feedback Loop: Act as an effective conduit between the global IBM team and local market dynamics, providing valuable, real-time insights to inform strategic decision-making.

Required technical and professional expertise

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Project Management: Proficiency in managing multiple projects simultaneously, ensuring they are delivered on time, within budget, and meet quality standards.

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Stakeholder Management: Ability to build and maintain strong relationships with diverse stakeholders, understanding their needs and managing expectations effectively.

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Change Management: Experience in driving change initiatives and facilitating transitions across teams or processes.

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Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.

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Collaboration: Strong interpersonal skills, with the ability to work effectively in a team and foster collaboration across departments.

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Problem-Solving: Proven ability to identify issues, analyze potential solutions, and implement effective strategies.

Preferred technical and professional experience

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Experience in Talent Acquisition or Program Delivery: Previous experience in managing talent acquisition programs or similar roles within a corporate setting.

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Experience with Net Promoter Score (NPS) and Survey Management: Familiarity with NPS methodology and experience in managing survey deployments and action planning based on results.

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Market Awareness: Demonstrated understanding of the US labor market, higher education landscape, and industry trends.

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Community Engagement and Event Planning: Experience in designing and executing engaging community events or programs.

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Strategic Thinking: Ability to think strategically about program design and delivery, aligning with broader business objectives.

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Adaptability: Proven capability to thrive in fast-paced, dynamic environments and adapt to changing priorities.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.