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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .

Time Type:

Full time

Department:

PACE Referral & Communication

All Locations:

300 Ocean Avenue – Revere

Position Summary:

The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.

ESSENTIAL DUTIES & RESPONSIBILITIES:

+ Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.

+ Facilitates external appointments utilizing phone, TripMaster, Epic.

+ Efficiently manages referral work queues in Epic for all external appointments.

+ Utilizing appointment reports, schedules all transportation for PACE Center external appointments.

+ Establish and maintain professional collaborative relationships with internal and external customers.

+ Coordinates transportation in an efficient manner: Enters all data in TripMaster,

+ Processes all cancellations and changes of all appointments.

+ Cancel appointments at participant/caregiver request and notify appropriate department.

+ Complete telephone encounters and route to appropriate department per workflows.

+ Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.

+ Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines.

+ Appropriately refer callers to other departments if not PACE related.

+ EDUCATION:

+ HS Diploma/GED required; Associates degree preferred.

+ Fluency in Spanish required.

EXPERIENCE:

+ Minimum two years of experience in a customer service setting required; Healthcare setting preferred.

+ Computer skills: Windows, Outlook, and experience with EMR preferred.

+ Able to work effectively with the Interdisciplinary Team.

+ Excellent critical thinking skills with the ability to prioritize and problem solve independently.

+ Ability to work well in a fast-paced, multi-functional environment.

SKILLS/ABILITIES:

+ Strong computer skills

+ Good communication skills

+ Ability to work independently

+ Strong critical thinking skills.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

+ Medical & Dental Coverage

+ Life and Disability Insurance

+ Privileges at Boston Medical Center for Providers

+ 401(K) Retirement Plan

+ Educational Assistance

+ Flexible Spending & Transportation Accounts

+ Paid Holidays, Vacations, Sick and Personal Time

+ A Generous Staff Development Benefit

+ Excellent Malpractice Coverage

+ A Designated Medical Staff Office for Physician Support

+ Free Parking

+ And Much More…