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Job Description:

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development

We are seeking a dedicated Technical Software Support Specialist to provide exceptional support for NSI equipment at both customer sites and remotely.

Responsibilities:

+ Perform operator training on software applications, system use, troubleshooting and basic repair of state-of-the-art industrial computed tomography and radiography systems.

+ Provide world class customer facing technical software support in a professional manner via phone, email, or remote support media

+ Collaborate with internal teams for training and problem resolution.

+ Document reproduction scenarios for software issues and assist developers in resolving and validating fixes.

+ Provide networking support for NSI equipment and PC hardware.

+ Keep customers informed about issue status and available fixes.

+ Train operators on x-ray imaging systems, including software applications, operational theory, and basic maintenance.

+ Assist with system component installation and software license management.

+ Perform warranty, paid service, and service contract activities.

+ Provide advanced training on NSI software modules.

+ Assist in completing technical manuals and creating training videos.

+ Provide timely updates to customers regarding service and support requests.

+ Assist manufacturing with system integration and factory acceptance tests.

+ Develop scanning techniques with application engineers for customer-specific applications.

+ Work with the service coordinator on scheduling and billing.

+ Perform computer troubleshooting.

Qualifications:

+ Effective communication skills.

+ Background in computer science.

+ Strong software and computer skills.

+ Ability to interpret complex technical information.

+ Ability to work independently with urgency and maintain composure under pressure.

+ Strong customer service skills and professionalism.

+ Experience in delivering hands-on training in small groups.

+ Experience resolving technical issues in sensitive environments.

+ Experience working with all organizational levels.

+ Networking and PC hardware experience.

+ Specialized training or associate's degree.

+ 1 to 3+ years of experience servicing technical equipment.

+ Proficiency in Microsoft and Adobe programs.

+ Background in networking and PC hardware.

+ Travel up to 25% may be required.

+ Valid driver's license.

Benefits:

+ Competitive compensation and generous benefits including health, dental, life, and LTD insurance

+ Paid parental leave

+ 401k with match

+ Tuition reimbursement program

Take this opportunity to join a professional and successful team where you can make a significant impact immediately.

Compensation Information:

The pay range for this position is $26 - $34 an hour based on education and experience.