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The mission (https://www.nytco.com/company/mission-and-values/) of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Mission Overview & Responsibilities :

The Systems Analyst, Executive Support role provides support services for the senior leadership of The New York Times Company. You will provide fast and seamless “white glove” service to high profile users with access to sensitive information. We are looking for excellent customer service skills and the ability to quickly troubleshoot a problem with discretion. You will also support presentations during executive events and conferences and provide the technical support, installation, and upgrading of numerous technologies including laptops, desktops, and mobile devices.

This role is based in our New York City office and requires in office presence 5 days a week. This role may require some travel.

Responsibilities:

+ Provide immediate support services to high-level Executives, Senior management, Masthead, and VIPs.

+ Must be available to provide 24x7 support.

+ Will maintain strict confidentiality.

+ Respond to incidents and requests within a ticketing system, providing resolution within a complex business environment.

+ Flexibility to service an elite customer base with changing demands and irregular hours.

+ Provide support during business travels, in remote offices or executives' personal homes.

+ Help coordinate Audio/Video presentations in room or by web conferencing.

+ Deploy and support multiple devices including laptops, desktops, printers, and wireless devices.

+ Install and operate audio-visual equipment including microphones, speakers, video displays, cameras, and mixing consoles, for meetings, conferences, and events.

+ Evaluate executive technology needs and recommend solutions.

+ Demonstrate support and understanding of our value of journalistic independence (https://www.nytco.com/company/mission-and-values/) and a strong commitment to our mission to seek the truth and help people understand the world.

+ You will report to Manager of Executive Support & AV Operations.

Basic Qualifications :

+ 3+ years of experience in an information technology technical support role

+ Experience working with senior leadership and executive assistants

+ Experienced system administrator (must be proficient in Mac, PC, iOS, and Android)

+ Technical knowledge of audio systems, video systems, and control systems

+ Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance

+ Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Preferred Qualifications :

+ Ability to travel to Executive's homes for technical support and setup

+ Experience working solo and with cross-functional departments

+ Experience working in a dynamic environment with changing schedules and priorities

REQ-018276

#LI-Onsite

The annual base pay range for this role is between:

$90,000 — $115,000 USD

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) .

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

For information about The New York Times' privacy practices for job applicants click here (https://nytco-assets.nytimes.com/2020/06/NYT\_Applicant\_Privacy\_Policy.pdf) .

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site (https://www.nytco.com/careers/) . The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [email protected]. You can also file a report with the Federal Trade Commission (https://reportfraud.ftc.gov/#/) or your state attorney general (https://www.consumerresources.org/file-a-complaint/) .