"Alerted.org

Overview

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. Key functional partnerships include Talent Experience, Learning & Development, and Organizational Strategy & Planning.

This position will lead the team responsible for supporting Chick-fil-A’s People & Planning Systems. As our Corporate Staff members continue to increase, we aim to use and maintain the best technology platforms to support this growth. In this role, you will lead a team serving as a liaison between, Digital Transformation & Technology and the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, providing both custom built and SaaS technical and functional solutions to support Chick-fil-A’s growth.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

+ Leads, assesses, and mentors a team of business and systems analysts with in-depth knowledge about their specific domains.

+ Serves as a trusted technology advisor to the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, influencing, maintaining and executing on 3-year technology roadmaps.

+ Assigns work and provides guidance on prioritization to the team to ensure delivery of business outcomes.

+ Partners with the business and other areas of DTT to enable new capabilities (i.e. GenAI solutions, analytics)

+ Executes on departmental plans and adapts depending upon resources or challenges.

+ Manages the team’s budget.

+ Maintains clear and effective communication with stakeholders at all levels, providing regular updates and feedback.

+ Identifies opportunities to implement technology or automation within areas of support.

+ Identifies opportunities to align work in multiple areas to maximize value to Chick-fil-A.

+ Leads vendor selection process for new SaaS products and oversees team on technical implementation.

+ Oversees implementation and maintenance of candidate and staff privacy compliance.

+ Assists with legal contracting and leads quarterly business reviews for new and existing vendors.

+ Partners with and oversees vendors for enhancements and integrations to systems.

+ Selects and oversees external workers allocated to the team to meet business demands and goals.

Minimum Qualifications

+ Experience leading a team

+ Experience working as a business analyst, systems analyst

+ Experience working with budget and contracts

+ Experience managing vendors and holding them accountable

+ Experience with vendor selections and SaaS implementations

+ Experience managing and supporting a wide breadth of work

Preferred Qualifications

+ Experience with HRIS, Applicant Tracking, Learning, and organization planning systems

+ Experience with data privacy

+ Experience with AWS

+ Experience with Agile methodology

+ Understanding of Talent practices

Minimum Years of Experience

6

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Technical field of study

Job FunctionInformation Technology

Position TypeExperienced Professionals

Requisition ID2025-18311

Posting Location : LocationUS-GA-Atlanta