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Pay Transparency Statement:

The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary:

The Customer Service Coordinator plays a crucial role in ensuring that customers receive the highest level of service and support. This position serves as a liaison between customers and the company, addressing inquiries, resolving issues, and facilitating effective communication. The Coordinator is responsible for overseeing daily customer service operations, supervising the Customer Service Associates, and implementing processes to enhance customer satisfaction.

Position Responsibilities may include, but not limited to:

• Coordinates the day-to-day functions of restaurant services, including market communications, inventory control, and promotional activities, while acting as a liaison between centralized customer service, purchasing, and automated restaurant ordering systems for distribution center operations

• Monitor the execution of Customer Service Representatives.

• Develop and cascade customer communications, including newsletters, guides, new processes, and contingency plans

• Own credit and claims processes for the Distribution Center

• Collaborate with the Inventory Control Specialist to investigate inventory variances

• Establish and maintain connections with restaurant managers, vendors, and personnel in field office positions within the local market.

• Act as a liaison between the customer, the Supply Chain Manager, and the Distribution Center.

• Facilitate alignment among our internal stakeholders regarding customer communications, ensuring that changes to processes and procedures are communicated effectively

• Guarantee compliance with quality procedures during the delivery process.

• Other projects or duties as assigned.

Required Skills and Experience:

• Bachelor's degree in Business Administration or related field and 5+ years of experience in the food industry and 0-1 years of supervisory experience

• more than 3 years of administrative-type experience working with customers.

• Fully bilingual (Spanish-English)

• Demonstrated proficiency in Microsoft Office 365, particularly Excel, Power Point and Outlook

• Demonstrated proficiency in other software programs such as WEB ordering systems

• Demonstrated problem – solving skills

• Detail-oriented, conscientious, and able to work independently

• Strong organizational and analytical skills

• Excellent verbal and written communications skills

• Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment

• Consistently demonstrate a positive approach, team-player attitude, and professional demeanor

• Willing to work any shift and any schedule due to our 24/7 environment

• Must pass post-offer background check and drug test

• This position must pass a post-offer background and drug test.

Preferred Skills and Experience:

• Foodservice distribution a plus.

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.