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Licensing/Program Specialist (Technician III): DORA/Division of Professions and Occupations-Hybrid

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Licensing/Program Specialist (Technician III): DORA/Division of Professions and Occupations-Hybrid

Salary

$4,154.00 - $5,400.00 Monthly

Location

Denver, CO

Job Type

Full Time

Job Number

SJA-9201/9213-05/25

Department

Department of Regulatory Agencies

Division

Division of Professions and Occupations

Opening Date

05/12/2025

Closing Date

5/27/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1560 Broadway, Suite 1350, Denver, CO 80202

Department Contact Information

Gregory Washington: [email protected]

Hiring Pay Rate

The salary range posted for this position is $4,154 - $5,400/monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Hybrid Workplace Arrangement:

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

+ Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

+ Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

+ Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

+ Bike-to-work programs, including access to storage lockers and bike racks.

+ Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

+ Medical and Dental Health Insurance for employees and optional coverage for their dependents.

+ Life Insurance for employees, and optional coverage for their dependents.

+ Paid Time Off, including 11 paid holidays.

+ Short- and long-term disability coverage.

+ Tuition assistance program.

Check out our excellent benefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!

Description of Job

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.

This work unit exists to provide support to the Colorado Medical Board (“Board”) in fulfilling statutory mandates in the licensure and regulation of physicians, physician assistants, and anesthesiologist assistants for the protection of the public health, safety, and welfare of the people of Colorado. This work unit is responsible for all activities related to the Board and Program for licensure, compliance, and discipline for the professions. This work unit is responsible for the processing of complaints and licensure applications requiring review by the Board. This unit is responsible for corresponding with the public, licensees, and applicants pursuing licensure or registration, professional associations, other regulatory bodies and other interested parties on the Department of Regulatory Agencies (DORA) and the Colorado Medical Board services, statutes, policies, and regulations provided by the Board and Program, Division, and DORA. This unit is also responsible for updating national databases of disciplinary actions, including the National Practitioner Data Bank, and other national regulatory databases.

Position : SJA 9201/9213

The Licensing/Program Specialist position is a technical position oversees and monitors the daily operations of board preparation and information for board review, follow-up activities, and other duties that impact the efficiency of processes within the work until and involve technical data and information for the board and program, national databases, public disclosure, and coordination with other states. The position is responsible for application review and processing; processing of licensing/certifications/registrations; reviewing new complaints received and determining if allegations against the practitioner would violate the practice act; complaint/response processing; recording all disciplinary actions and notifying other agencies as required; processing Board Orders; verbal and written communication with the public, licensees/registrants, advisory committee and Board members, and Division staff- including the Offices of Licensing, Investigation and Inspections, the Expedited Settlement Program, and the Office of the Attorney General.

Duties include, but are not limited to:

+ Evaluating/analyzing applications to determine if deficiencies exist, and determining what information is lacking;

+ Assisting as requested with processing of the post Board decisions involving licensees/registrants, or unlicensed/unregistered persons under the Board’s authority;

+ Processing disciplinary actions can require interactions with licensees/registrants who have violated the laws;

+ Determining content for non-routine correspondence detailing guidance on referrals to the Office of Expedited Settlement, Office of Investigations and Inspections or the Attorney General’s Office;

+ Assisting with Program communication and other duties to process customer questions via telephone, email, and walk-in customers;

+ Evaluating each agenda item and supporting documents to determine if the item is complete and ripe for Board or advisory committee review.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

+ Three (3) years of relevant full-time high-level technical* work in an administrative support, customer support, or a clerical position, which must include the following functions:

+ Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance with laws, rules policies, and procedures;

+ Experience managing a large volume of work while maintaining deadlines;

+ Experience utilizing databases, including performing data entry;

+ Customer service experience, including managing a high volume of competing requests, de-escalating situations, and responding to difficult customers with tact and diplomacy;

+ Troubleshooting and/or resolving technical customer requests including, researching potential issues, identifying database issues, and/or resolving issues to ensure proper functionality and/or access to a benefit, resource, system, or database for customers.

Option 2: A Combination of Education AND Experience

+ Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in business, business administration, communications, healthcare administration, public health, public administration, or a field of study related to the work assignment; AND

+ One (1) year of relevant full-time high-level technical* work in an administrative support, customer support, or a clerical position, which must include the following functions:

+ Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance with laws, rules policies, and procedures;

+ Experience managing a large volume of work while maintaining deadlines;

+ Experience utilizing databases, including performing data entry;

+ Customer service experience, including managing a high volume of competing requests, de-escalating situations, and responding to difficult customers with tact and diplomacy;

+ Troubleshooting and/or resolving technical customer requests including, researching potential issues, identifying database issues, and/or resolving issues to ensure proper functionality and/or access to a benefit, resource, system, or database for customers.

OR

+ College, university, or non-correspondence business school coursework from an accredited institution in business, business administration, communications, healthcare administration, public health, public administration, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years). A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.

Document this experience in your application IN DETAIL , as your experience will not be inferred or assumed. Part time experience will be prorated.

SUBSTITUTIONS:

+ Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement.

*Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. This work involves, amongst other duties, assisting an administrator or other professional by applying knowledge of and/or interpreting principles, rules, regulations, policies, precedents, other guidelines, and objectives specific to a program or professional subject area to resolve problems, answer questions and provide information, and/or advise others on technical program issues or matters.

Preferred Qualifications :

+ Demonstrated experience working in a government body, public sector, or law firm supporting high-level leaders;

+ Demonstrated experience in a state government position utilizing databases, including compiling, updating, troubleshooting, analyzing, and tracking data;

+ Demonstrated experience working in accordance with detailed policies and procedures to ensure compliance;

+ Demonstrated experience with process improvements, including identifying and implementing changes to existing processes and/or making recommendations to correct inefficiencies;

+ Demonstrated experience researching, analyzing, and/or auditing procedures and/or documents to identify gaps and provide recommendations;

+ Demonstrated experience with case management, either working with an application-related process or a complaint-driven process;

+ Demonstrated experience working with boards and/or commissions;

+ Demonstrated knowledge of and experience working with professional and occupational licensure policies and statutes;

+ Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

+ Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;

+ Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;

+ Demonstrated attention to detail;

+ Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;

+ Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders;

+ Demonstrated

+ Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;

+ Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;

+ Ability to read, understand, interpret, apply, and explain rules, policies, and statutes;

+ Demonstrated customer service skills, including the ability to use de-escalation techniques to resolve difficult conversations;

+ Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department;

+ Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;

+ Sound judgment and the confidence to make decisions on a routine basis;

+ Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor;

+ Integrity and high ethical standards;

+ Accountability, reliability, including attendance;

+ Ability to maintain confidential, controversial, or sensitive information;

+ Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;

+ Demonstrated professional demeanor;

+ Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

+ The successful passing of a reference check and/or, if required, a background check.

+ A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information,etc.

+ The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

+ Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.

Supplemental Information

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from [email protected] and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter , explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)

Veterans’ Preference : Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

ADAAA Accommodations : DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected] .

Check out our excellent benefits (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) package!

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Appeal Rights :

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

DORA Q1: Please provide your Social Security Number. NOTE: This information will be kept strictly confidential and is only accessible to Human Resources Personnel.

02

DORA Q2: Are you a current or previous State of Colorado employee? Enter "yes" or "no" in the space provided. If "yes", enter 1) the State agency name, 2) dates of employment, and 3) your official classification title.

03

DORA Q3: If you are a current or former State of Colorado classified employee, have you ever been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation)? NOTE: Current and former State Personnel System employees who were disciplinary terminated, resigned in lieu of termination, or who were deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation) must disclose this information on the application. Failure to disclose this information and/or falsification of application materials may result in being removed from consideration for this position.

+ N/A - I am not a current or former State of Colorado classified employee.

+ YES, I have been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).

+ NO, I have NEVER been disciplinary terminated, resigned in lieu of termination, or deemed to have resigned without notice (Board Rule 7-6, Automatic Resignation).

04

DORA Q4: Current or Former Classified Employees: Are you a transfer, non-disciplinary (voluntary) demotion, or reinstatement applicant?

+ Yes

+ No

+ N/A - I am not a current or former State of Colorado classified employee.

05

DORA Q5: VETERAN'S PREFERENCE NOTE: If you are not eligible for/seeking Veteran's Preference, please skip down to the bottom and select option "N/A". REQUIRED DOCUMENTATION: Candidates who wish to assert Veterans' Preference should attach a copy of their DD214 reflecting dates of service, type of discharge, and, if appropriate, a campaign badge or service medal. If information regarding a campaign badge or service medal is necessary to award preference points and is not reflected on the DD214, other documents reflecting the grade or medal must be provided. Other types of documentation may be required for ten point preference. *Note 1: For a complete list of service dates and campaigns used in awarding preference points visit: http://www.opm.gov/veterans/html/vgmedal2.htm **Note 2: Medal holders and Gulf War veterans who originally enlisted after September 7, 1980, or entered active duty on or after October 14, 1982, without having previously completed 24 months of continuous active duty; must have served continuously for 24 months or the full period called or ordered to active duty. ***Note 3: Effective October 1, 1980, military retirees at or above the rank of major or equivalent, are not entitled to preference unless they qualify as disabled veterans. Reservists who are retired from the Reserves but are not receiving retirement pay are not considered "retired military" for purposes of veterans' preference. REMINDER: Proof of eligibility must be provided before points are allowed. Please attach documentation to your application. If you have not done so, please go back and do so now. Veteran's Preference points WILL NOT be applied without the appropriate documentation. PLEASE CHECK ALL THAT APPLY:

+ N/A - I am not eligible for/seeking Veteran's Preference.

+ A) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During any war declared by Congress

+ B) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the period April 28, 1952, through July 1, 1955;

+ C) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred after January 31, 1955, and before October 15, 1976;

+ D) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: During the Gulf War period beginning August 2, 1990, and ending January 2, 1992;

+ E) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: For more than 180 consecutive days, any part of which occurred during the period beginning September 11, 2001, and ending on the date prescribed by Presidential proclamation or by law as the last day of Operation Iraqi Freedom; or,

+ F) I was honorably separated (this means an honorable or general discharge) and I served on active duty (excluding active duty for training) in the Armed Forces: In a campaign or expedition for which a campaign medal has been authorized*, such as El Salvador, Lebanon, Granada, Panama, Southwest Asia, Somalia, and Haiti.

+ G) I have served on active duty in the Armed Forces at any time and have a present service connected disability or are receiving compensation, disability retirement benefits, or pension from the military or the Department of Veterans Affairs; or

+ H) I am a Purple Heart recipient;

+ I) I am the spouse of a veteran unable to work because of a service-connected disability;

+ J) I am the unmarried widow/widower of certain deceased veterans; and

+ K) I am the mother of a veteran who died in service or who is permanently and totally disabled.

06

DORA Q6: Part of the required application materials includes a detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this. Q: Have you included this cover letter as an attachment to your application? (If not, you may go back and do so now). Yes, I have attached the required cover letter explaining how I meet the required competencies and how my accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make me a good fit for this position; I may also attach additional documents that demonstrate this. No, I have not attached the required cover letter to my application. Note: I understand that failure to include this information and follow instructions may prevent me from competing in subsequent measures used to arrive at a top group of applicants.

+ Yes

+ No

07

DORA Q7: Do you currently possess an associate's degree in business, business administration, communications, healthcare administration, public health, public administration, or a field of study directly related to the work assignment? If so, please list the type of degree below.

08

DORA Q8: If you are using education to qualify, please describe in detail how you meet the following minimum qualifications:

+ College, university, or non-correspondence business school coursework from an accredited institution in business, business administration, communications, public health, public administration, healthcare administration, or a field of study related to the work assignment may substitute for the experience on a year-for-year basis (up to three (3) years).

+ NOTE: A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered.

09

DORA Q9: If you are using experience to qualify, please describe in detail how you meet the following minimum qualifications:

+ Three (3) years of relevant full-time high-level technical* work in administrative support, customer support, or clerical position, which must include the following functions:

+ Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance with laws, rules policies, and procedures;

+ Experience managing a large volume of work while maintaining deadlines;

+ Experience utilizing databases, including performing data entry;

+ Customer service experience, including managing a high volume of competing requests, de-escalating situations, and responding to difficult customers with tact and diplomacy;

+ Troubleshooting and/or resolving technical customer requests including researching potential issues, identifying database issues, and/or resolving issues to ensure proper functionality and/or access to a benefit, resource, system, or database for customers.

+ Note: If you answered yes to DORA Q7 with an associate's degree, the experience requirement is one (1) year.