• Residential Services Case Manager

    St. Francis House (Boston, MA)


    Residential Services Case Manager

     

    Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Residential Services

    Description

    FLSA Status:Non Exempt

    Pay range:

    Salary Range: Low $48,450 per year High $53,295 per year

     

    Hourly Range: Low$23.29 per hour High$25.62 per hour

     

    Schedule:Full time Any 8-hour shift between 8:00 AM – 4:00 PM, scheduled Monday through Sunday.

     

    Travel Requirements:Must be able to travel efficiently throughout the Boston area to visit client housing sites, using a personal vehicle or public transportation.

     

    Job Summary:The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health.

    Essential duties / responsibilities:

    + Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.

    + Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.

    + Build proactive relationships through regular outreach to ensure residents are connected to services.

    + Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.

    + Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).

    + Use Motivational Interviewing to support residents’ readiness for change.

    + Collaborate with team and community partners to plan positive resident activities.

    + Coordinate with internal departments to address behavioral health, income, and basic needs.

    + Maintain timely, accurate resident records and review caseload regularly.

    + Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.

    + Act as liaison with landlords, providers, and other relevant parties as permitted.

    + Track performance with supervisor to meet participant and agency goals.

    + Adheres to agency code of conduct.

    + Performs other duties as assigned.

    Requirements

    Required Skills & Abilities:

    + Highly reliable, proactive, independent, and consistent.

    + Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.

    + Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.

    + Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.

    + Strong communication, advocacy, interpersonal, and customer service skills.

    + Excellent organizational, time management, and attention to detail.

    + Proficient with Microsoft Office Suite or related software.

    + Able to work independently and collaboratively in a fast-paced environment.

    + Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

    Education & Experiences:

    + High School Diploma or equivalent required.

    + Further education in a human service field a plus.

    + Experience with direct service or case management with vulnerable populations.

    + 1+ years’ experience with people currently or recently experiencing homelessness preferred.

    + Lived experience with homelessness and/or recovery a plus.

    + Driver’s license and reliable transportation strongly preferred.

    + Proficiency in English required; bilingual in Spanish preferred.

     

    SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.