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Genetics Patient Services Associate

Job Summary

We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

The Genetic Counseling Assistant will support the Cancer Genetics Clinic. The Genetic Counselor Assistant will assist the attending physicians and the genetic counselors with pre- and post-clinic work including the collection of personal and family history information, handling logistics for genetic testing, entering information in clinic databases, communicating with patients about personal health and family history information, and participating as needed in clinic case conferences. Personal integrity, confidentiality, ability to multi-task, prioritize and work constructively in a team setting are required qualities.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Preparing pedigrees in Progeny from family history forms prior to clinic and updating post-clinic, obtaining the medical history over the phone if needed

+ Data entry in designated databases in Excel, Progeny (pedigrees), and State of Michigan.

+ Scanning pedigrees, consents, and other documents into patient's electronic medical records (Michart).

+ Coordination of genetic testing including entering patient demographic and insurance information into lab portals and requisition forms, entering orders into MiChart and ascertaining test costs and billing options.

+ Tracking receipt of patients' consent forms, specimens to various laboratories and test results. Follow up with patients and laboratories as needed.

+ Preparing patient resource packets for the indication(s) they are being seen for.

Required Qualifications*

+ High School diploma or an equivalent combination of education and experience is necessary.

+ General office practices, ability to understand medical documentation and general knowledge of genetics and medical terminology is required.

+ Demonstrated excellent verbal and written skills.

+ Candidate must be an active team player and be able to work independently.

+ Strong organizational and prioritization skills are required along with outstanding customer service skills.

+ Demonstrated record of excellent attendance.

+ Exhibits professional and positive image when interacting with patients, faculty, and staff.

+ Able to handle multiple responsibilities in a fast-paced environment with accuracy.

+ Demonstrated ability to work well under pressure and meet deadlines.

+ Demonstrated strong critical-thinking and problem-solving skills.

+ Exceptional interpersonal skills.

+ Demonstrated active listening and information technology skills.

+ Ability to communicate effectively.

Desired Qualifications*

+ Previous clerical/medical records experience in an outpatient clinical or research setting.

+ BS in Biology, Genetics, other science or degree in health field.

+ Proven track record of reliability in working with private health information and communicating with patients.

+ Working knowledge of Progeny, Excel, Word, and Michart

Work Schedule

Flexible shifts available between 8:00AM-5:00PM M-F; Flexibility with both in-person and remote work

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

263299

Working Title

Genetics Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Gold Cancer Center

Posting Begin/End Date

5/09/2025 - 5/23/2025

Salary

$41,600.00 - $53,352.00

Career Interest

Service Employees Intl Union (SEIU)