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This position is an integral part of the Corporate Security & Investigations (CSI)Team within the Enterprise Risk Management Division and reports to the VP Security Manager. AVP, Security Investigator III is responsible for the initiation, investigation and resolution of diverse and complex investigations both internal and external, to determine fraud exposure to the bank. Utilizing multiple systems, tools and investigative techniques to assess the level of fraud risk to the bank. Maintain accurate, complete and detailed records within the case management system while maintaining a full case load. This function is key in helping drive efficiency within the Corporate Security & Investigations (CSI) team and to help successfully combat the workload in a fast-paced fraud environment.

+ Responsible for the investigation, prioritization, coordination, and completion of incoming fraud referrals to the CSI (Corporate Security & Investigations) Team. Tracking, analyzing, reporting and keeping accurate and detailed records in the case management system.

+ Responsible for managing affidavits/claims process submitted to the bank, to determine liability upon the bank under U.C.C. and make appropriate decisions based on sound analysis.

+ Responsible for filing accurate, complete and timely Suspicious Activity Reports (SARs), identifying and escalating fraud trends, mitigating losses to the bank, communicating with and assisting law enforcement.

+ Review, download and preserve any necessary video surveillance for case investigations both internal/external and comply with any subpoena and/or law enforcement requests as such.

+ Stay updated on industry trends, fraud detection techniques, and regulatory requirements related to fraud prevention to provide support and guidance to colleagues and other bank staff on fraud related matters. Train and educate various audiences about fraud topics and current security trends both internally and externally.

**PROBLEM SOLVING & DECISION MAKING** **:** This position requires the ability to work independently and confidently make decisions and effectively interact with key stakeholders across business lines and at all levels of management across the bank. Must possess excellent written and verbal communication skills. Exercises a great deal of discretion and judgement in providing sound discretion in all aspects of the investigation. Ability to investigate suspicious financial activities, gather evidence, and analyze data, while collaborating with internal partners and law enforcement to prevent and mitigate fraud losses within the bank. Takes a detail orientated investigative approach around fraud allegations referred both internally and externally to make sound decisions and recommendations

Will require the ability to quickly solve or adapt to processes in an ever-changing fraud environment. Problems will arise from internal sources, external changes in regulation, and regulator comments. Problems will be solved in both an independent and group atmosphere. Solutions will be discussed, and recommendations are expected to be presented.

Education and Experience

+ Bachelor’s degree in Criminal Justice, Finance, Accounting, Business Administration or another related field. Advanced degree preferred.

+ 5-7 years of related experience in fraud detection, financial crimes investigation, fraud analytics or risk at a Financial Institution or Consulting Firm

**Skills/Knowledge** (Include licenses, registrations or special skills, such as typing, programming languages, etc., required to perform the job.)

+ Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI) professional designation preferred

+ General understanding of the U.C.C. (Uniform Commercial Code)

+ Knowledge of banking operations, transaction processing and financial products

+ Familiarity with fraud detection tools and software (Verafin)

+ Self-motivated and the ability to work and learn independently

+ Excellent oral and written communication skills

+ Proficient in Microsoft Office

+ Strong analytical skills

+ Strong organizational skills

+ Detail orientated

+ Ability to communicate complex topics to nontechnical employees

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.