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Job Purpose** **:

Responsible for the company's network operations. Functions include: switching, transport, power, and packet installation and maintenance, network surveillance and dispatching, network administration, and network provisioning. Responsibilities may also cover the access and CPE portions of the network. The individual must display a good balance between running operations, managing the workforce, and understanding the team's role in the company.

Essential Functions** **:

+ Assign and manage workload to ensure that due dates are met

+ Monitors the work being performed by direct reports to assure actions being taken are appropriate and effective

+ Monitors attendance and performs appraisals as needed for direct-reports, create and manage scheduling and overtime; ensure proper time reporting procedures are followed to properly account for distribution of capital and expense labor

+ Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements

+ Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters

+ Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes; track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category

+ Review, pre-field, and order materials for work orders prior to deployment

+ Track time, materials and complete all paperwork, as associated with progress reports, completion reports, work order revisions, etc.

+ Meet short and long term objectives and commitments as directed

+ Perform and document Safety and Quality Inspections and bimonthly Safety Meetings

+ Assist engineers, planners and project managers with planning details and cost

+ On-call to respond to fiber and copper outages

+ Responsible for adherence to and communications of Company Policies, practices and expectations on a timely basis

Education** **:

Two years of College or Technical School resulting in an Associate's Degree or equivalent

Certifications, Accreditations, Licenses** **:

+ Must have valid driver's license

+ Must be able to obtain additional security clearances

Relevant Work Experience:

+ 3 to 5 years in related field

+ Experience in outside plant construction, cable maintenance, field operations, broadband data services, and/or engineering preferred

Special Knowledge, Skills and Abilities** **:

+ Familiar with Hawaiian Telcom facility records, provisioning, outside and inside plant records

+ Supervisory experience in a unionized environment

+ Knowledge of telecommunications equipment, systems and regulatory requirements

+ Knowledge of Hawaiian Telcom's products and services

Supervisory Responsibility** **:

This position has one or more employee direct reports

Physical Requirements:

Must be able to lift/carry up to 40 lbs.

Salary Range - $80k-$112000

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran