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Description

Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.

We’re looking for a Risk Manager with a passion for data and delivering results to work on our counterfeit prevention program, ensuring that the products customers receive are authentic and in the condition they are expecting. You will own initiatives and work across program and product teams as well as with other Risk Managers and Business Analysts to deliver results against our counterfeit prevention goals. You will possess the ability to drive the creation of real tools and features for thousands of merchants participating in our stores on a regular basis.

The ideal candidate will be innovative, obsess over Customers, and empathize with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Customers without unjustly impacting Sellers. They will have a track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.

Key job responsibilities

• Help drive our strategy to reduce the counterfeit complaint rate at a WW level

• Define roadmaps to achieve business goals, which includes solving for key drivers of counterfeit issues and designing solutions that eliminate issues

• Design, develop, and deploy programs in partnership with product, engineering, policy and science teams

• Work with business stakeholders and tech teams to define needs, build solutions, and measure results

• Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability

• Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization

About the team

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

This position is available for remote work in one of the following states: Washington state.

Basic Qualifications

- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience

- Bachelor's degree or equivalent

- Knowledge of Microsoft Excel and other Office products and applications at an advanced level

- Experience with SQL

- Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders

- Exceptional written communication skills

Preferred Qualifications

- 4+ years of program requirements definition and data and metrics leveraging to drive improvements experience

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements or equivalent

- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions

- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.