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Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.

Learn the business for the respective therapeutic areas/brands

Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.

Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.

Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.

Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.

Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.

Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director

Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary

Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.

Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.

Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omni channel leaders

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications:

Bachelor's Degree in Business or Marketing or equivalent experience

3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience

Familiarity with Med/Reg process & systems; Veeva PromoMats

Background in SmartSheet or Asana

Minimum of 3 years of hands-on work experience in client service, account or response management discipline

Digital marketing or interactive agency experience

Experience pulling and driving strategic insights from Data

Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.

Excellent written, verbal, and interpersonal communication skills to effectively work with team members

Analytical ability to identify optimization opportunities and program related issues

Enthusiastic, solution-oriented attitude in accepting work/new challenges

Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook

JOBID: 1090070#LI-CELLA#LI-MN1Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.