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We are seeking a dedicated and experienced Associate Facility Solutions Manager (AFSM) to manage a portfolio of clients within the janitorial services field. This role includes overseeing day-to-day cleaning operations, managing subcontractors, and ensuring high standards of cleanliness across multiple client facilties. The ideal candidate will have strong management skills, experience in client relations, and expertise in subcontractor coordination to ensure smooth operations.

Key Responsibilities:

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.

• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.

• Manage all Contractor relationships including – Interview and enter contracts with, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control.

inspections of client sites and consistent follow-through with all promises to clients.

• Supervise and direct CCOs; ensure the client’s strategy is executed and all services are performed correctly.

• Ensure adequate (internal and external)staffing needs to service clients.

• Promote the sale of, procure and monitor supplies for clients.

• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

• Use City Wide’s CRM to perform client inspections, adding extra charges, CCO routing, etc.

• Schedule each non-routine activity in client facilities using Outlook.

• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in the janitor closets are complete, accurate and that all items are properly labeled.

• Communicate client survey responses to the Director of Operations, CCOs and Contractors.

• Develop and implement a plan with the Director of Operations and the CCOs to resolve any.

client complaints or deficiencies in service and actively monitor compliance.

• Assist Accounting in collecting clients past due invoices and payment invoices for Contractors.

• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

• Ensure work is completed to client standards and company guidelines and discharge if not meeting service level agreement.

• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

• Execute City Wide Facility Solutions of San Diego’s operational policies and procedures.

• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility

management or equivalent experience.

• High School diploma required; bachelor’s degree highly desirable.

• Highly detail oriented and excellent follow-through on commitments.

• Positive and out-going personality; great at building relationships.

• Excellent verbal and strong written communication skills.

• Proficient in Microsoft Office and knowledge of CRM database.

• Must have reliable transportation.

Benefits

+ There is tremendous growth opportunity in this position.

+ Company contribution of $600/mo towards health, vision, dental, and life and supplemental insurance

+ Company paid for short-term disability insurance

+ Company 401k contribution= 3% of base salary

+ Great PTO and paid holiday plan