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Description

The Contact Center Customer Service Representative is the all-important first point of contact with a company's Education Solutions customers. The Contact Center Customer Service Representative must closely and accurately follow the established components of call strategy, and efficiently complete telephone transactions in compliance with federal student loan regulatory policies and procedures. The Contact Center Customer Service Representative participates in team activities to support service initiatives.

Essential Duties and Responsibilities

-Assists customers with end of year tax-document inquiries such as status of 1098-T forms

-Responsible for achieving high levels of customer service to Tier I; non-loan servicing

-Must consistently meet quality standards within the call center

-Answer, investigate, and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.). Follow-up as required to ensure customer satisfaction.

-Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies

-Participate in training to improve skills, performance levels, and overall personal development

-Assist other team members in promoting center activities and job knowledge. Work as a team member to improve overall performance

-Consistently meet or exceed performance standards for service quality, accuracy, and volume. Work with supervisor to set performance goals and agree on performance improvement methods if required

-Consistently meet established policies and procedures relating to standards on shift, break, and meal schedule adherence in order to support the goal of timely customer calls being taken.

-Must follow call adherence policy and procedures developed for the call center operation

-Must comply with all designated policies and procedures established by the company

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Winston-Salem,NC.

Application Deadline

This position is anticipated to close on May 27, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.