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Job Title:

Patient Access Representative - Wound (Physician Services)

Cost Center:

603181114 IMHos-HBOT-Wound

Scheduled Weekly Hours:

0

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

The Patient Access Representative-Wound obtain complete and correct wound care and hyperbaric medicine patient demographic information and inputs that information in the Health Information Management system in accordance with all published guidelines along with coordinating all communications between office and internal and external entities. Performs accurate registration, scheduling, gathering of statistical information and ordering/billing/accounting as assigned.

JOB QUALIFICATIONS

EDUCATION

_For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation._

**Minimum Required:** None

**Preferred/Optional:** None

EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES

**Minimum Required:** Two years’ experience in a healthcare setting working in a reception, scheduling or billing role. Direct customer service experience. Experience working with a Health Information Management System application. Must possess and display exemplary customer service skills. Must be able to understand health insurance benefits. Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries. Must possess problem solving skills and be able to work both independently and as a team.

**Preferred/Optional:** None

CERTIFICATIONS/LICENSES

_The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position._

**Minimum Required:** None.

**Preferred/Optional:** Certified Health Access Associate (CHAA) desired.

AFSCME Job Posting

+ Internal Posting Timeline: Wednesday, May 7, 2025 - Monday, May 12, 2025 at 3:00pm

+ Hours: 7:30a-4p, 8am-4:30p, or as assigned

+ Part-Time FTE Range: 0.5 – 0.99

+ Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week

+ Wage Range: $16.05-$21.28

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program** **.

Marshfield Clinic Health System is an Equal** **Opportunity/Affirmative** **Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.