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Summary Description:

Schedule: Monday-Friday (Manager On Call rotation required)

The Director of IT Ancillary Applications at Baystate Health plays a critical role in ensuring the seamless integration and optimization of ancillary systems that support key clinical functions such as surgical services, enterprise imaging, radiology, cardiology, pharmacy, and laboratory applications. By providing strategic leadership and technical expertise, this role ensures that these essential systems align with Baystate Health’s mission to improve the health of our communities every day with quality and compassion. Through collaboration with clinical, operational, and technical stakeholders, the Director works to enhance system performance and interoperability, ultimately contributing to improved patient outcomes, safety, and efficiency across the healthcare continuum.

Aligned with Baystate Health’s vision of being a trusted partner in health, the Director of IT Ancillary Applications ensures that technology solutions are designed and implemented with a patient-centered approach, respecting the unique needs of each individual. By overseeing complex clinical, financial, and operational projects related to the electronic health record, this role is instrumental in advancing care through innovation and operational excellence. The Director drives initiatives that enhance the patient experience, support clinical decision-making, and promote cost-effective healthcare delivery, all while upholding the organization’s commitment to quality, safety, value, and experience.

Through leadership and employee engagement, the Director fosters a culture that reflects Baystate Health’s core values of Respect, Integrity, Teamwork, and Lifelong Learning. By empowering managers and staff within the IT Ancillary Applications department, the Director ensures alignment with the strategic goals of the organization and promotes a collaborative work environment that drives continuous improvement. This leadership position not only supports the operational success of critical technology but also reinforces Baystate’s promise of "Advancing Care. Enhancing Lives." by leveraging innovative IT solutions that empower healthcare professionals to deliver exceptional care to the communities they serve.

Job Responsibilities:

1. Provides leadership for all supported departments that assist end-users in the delivery of patient care in support of clinical quality and safety.

2. Leads and/or participates in various committees and serves as an advocate for the use of information technology in the supported departments and helps define innovative solutions as they relate to the strategic plan.

3. Develops strategies based on needs assessments to optimize technology and information.

4. Serves as the escalation contact for all supported departments and works with operations to help develop and use information systems.

5. Develops and manages positive relationships with Clinical/Operational partners to understand business needs and ensure alignment of technology solutions.

6. Gains the support of departmental personnel and leadership regarding application and financial priorities.

7. Provides expertise on the design, implementation, and evaluation of information technology and the impact on clinical and business processes.

8. Directs and oversees multifaceted clinical, financial, and/or operational projects, ensuring project milestones are met and projects are delivered within budget. Oversees large-scale electronic health record system enhancements and upgrades.

9. Supervises and/or conducts workflow assessments to recommend process improvement strategies before and after the deployment of technology.

10. Explains the value of healthcare technology and educates stakeholders on best practices to empower informed decision-making.

11. Collaborates with leadership and stakeholders to advance quality management and evidence-based practice measurement.

12. Leads, communicates, applies, and validates effective information technology best practice standards and processes.

13. Manages operational impacts of service disruptions effectively, ensuring ongoing patient care and operations through implementation of established downtime procedures.

14. Supervises managers and analysts who plan, implement, maintain, and evaluate systems.

15. Coordinates, leads, and develops the skills of project team members to efficiently meet project goals and deadlines in alignment with the project management office.

16. Ensures policies and procedures pertinent to the department are updated.

17. Oversees, with the assistance of human resources, the recruiting, hiring, counseling, appraising, and terminating employees.

18. Identifies personnel development needs, provides training opportunities, and conducts annual reviews for employees, promoting staff retention and career development.

19. Oversees onboarding and continuous education programs to enhance the skills of existing staff and encourage career development.

20. Develops the department’s annual operating budget and identifies capital budget requirements.

21. Maintains current knowledge of legal standards, regulatory standards, and standards of practice to assure that information systems support compliance.

22. Facilitates and fosters strategic partnerships that align with the Baystate Health strategy.

23. Performs other related duties and responsibilities as required or requested

Required Education:

Bachelor of Science in Business, Computer Science or a related field

Preferred Education:

Master's degree in Business or Healthcare Administration, or Management Information Syst

Required Education:

10-15 years of comparable computing experience inclusive of a minimum of four years of progressive information systems management experience.

Preferred Education:

Experience with IT consulting in healthcare, or with an HIS vendor, is a plus.

Proven experience implementing and optimizing EHR systems, in a healthcare setting.

Experience in lieu of education accepted with Associates degree and 10-15yrs of experience with IT consulting in healthcare or with an HIS vendor.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Certifications:

Certified Professional in Healthcare Information and Management Systems - Healthcare Information and Management Systems Society, EHR proficiency in Oracle health highly desirable - Other, Project Management Professional (PMP) - Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.