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Aging Services Case Manager (LSNC NORC)

Job Details

Job Location

Lincoln Square - New York, NY

Position Type

Full-Time

Salary Range

$48000.00 - $52000.00 Salary/year

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description:Lincoln Square Neighborhood Center (LSNC) is a multigenerational program of Goddard Riverside, dedicated to meeting the educational, recreational, and cultural aspirations of the Lincoln Square community, with a primary focus on residents of Amsterdam Houses and Amsterdam Addition. Founded by the New York City Department for the Aging (DFTA) and the New York State Office for the Aging (SOFA), LSNC Aging Services provide comprehensive support to over 800 active members, fostering health, engagement, and social connection. Older adults (ages 60+) benefit from daily nutritious hot lunches, wellness programs promoting physical and mental health, educational and arts programming to encourage lifelong learning and social services. Naturally Occurring Retirement Community (NORC) or LSNC NORC specifically serves residents aged 60+ living in the Amsterdam Houses and Amsterdam Addition—a NYC Housing Authority (NYCHA) development. NORC enhances aging in place by offering social services (case management, benefits assistance, and advocacy), health promotion (collaboration with onsite nurses, wellness screenings, and health education), recreational, cultural, and social opportunities to foster community engagement and reduce isolation.

Position Summary:The NORC Case Manager plays a vital role in supporting older adults within the Amsterdam Community, helping them maintain independence and dignity while aging in place. This position provides individualized case assistance and comprehensive case management, ensuring seniors receive the resources and services they need to thrive in their own homes.

Schedule: Monday-Friday, 35 hours per week (8 am- 4 pm), Late hours (4-6) /once a month Weekends: Cooling Center Administration if required (occasionally, summer only, rotation schedule)

Salary Range:$48,000 - $52,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Roles, Responsibilities and Essential Duties

1. Client Services & Advocacy

+ Provide direct support and advocacy for older adults on a wide range of issues, including entitlements, health and mental health care, food assistance, and housing.

+ Carry caseload of 100 plus clients.

+ Conduct comprehensive annual assessments, including home visits for homebound seniors, to evaluate their needs, facilitate service linkages, and provide consistent social engagement.

+ Deliver supportive counseling and make appropriate referrals to specialized services as needed.

+ Monitor clients for cognitive changes, implement appropriate interventions, and coordinate with medical professionals.

+ Identify potential elder abuse or neglect and collaborate with Adult Protective Services when necessary.

+ Accompany seniors to medical and other essential appointments, including hospital visits, to advocate on their behalf when needed.

+ Maintain accurate and timely documentation of client interactions, services provided, and progress notes in the DFTA online database system (PeerPlace), ensuring compliance with program and agency guidelines.

+ · Develop and facilitate support groups tailored to the needs of older adults.

+ Offer direct support to caregivers and family members, including connecting them with relevant caregiver support programs.

+ Work closely with onsite nurses to coordinate medical care, provide medication management, and ensure comprehensive healthcare support.

+ Manage appointment coordination and reminders to enhance adherence to care plans.

+ Analyze and review program data to enhance service delivery and implement continuous improvements.

2. Team Collaboration & Program Support

+ Actively participate in staff meetings, case conferences, and professional development training.

+ Engage in program evaluation and contribute to service improvement initiatives.

+ Assist in the daily operations of LSNC Aging Services, responding to client needs and crisis situations as they arise.

+ Collaborate with the Program Team to organize and support client engagement programs.

+ Conduct outreach efforts to expand program participation, including registration/re-registration, telephone reassurance, and friendly visiting for isolated seniors.

3. Additional Responsibilities

+ Perform other job-related duties as assigned by the supervisor in alignment with the primary responsibilities.

Qualifications & Educational Requirements

+ Bachelor’s degree (BA, BS, or BSW) in social work, psychology, gerontology, or a related field.

+ Minimum of two years of professional experience working with older adults in case management, social services, or healthcare settings.

+ Fluency in a second language (Spanish, Cantonese/Mandarin, or Russian) is required.

+ Deep sensitivity to the needs, strengths, and challenges of the older adult population.

+ Strong work ethics and ability to manage multiple priorities in a dynamic, fast-paced environment.

+ Excellent written and verbal communication skills, including the ability to write clear and concise case notes.

+ Strong problem-solving skills with the ability to assess situations and respond effectively.

+ Proficiency in engaging with older adults who may have disabilities (physical, hearing, visual) and/or mental health conditions.

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

+ Ability to quickly learn and navigate electronic databases for case management documentation.

+ Prior experience with DFTA Peer Place (STARS) database is preferred

Physical & Work Environment Requirements

+ Ability to circulate within the senior center, engage with clients in common areas, and escort individuals to appointments as needed.

+ Ability to stand and walk frequently during programming activities.

+ Ability to travel locally for home visits, hospital visits, and fieldwork.

+ Work environment includes a senior center located in a NYCHA facility, with shared office space on the second floor (accessible by elevator).

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.